Adobe Store | Online orders and payment FAQ

You can buy Adobe software from www.adobe.com directly and through resellers. For more details: How To Buy Adobe Products. Customers in Jersey, Guernsey, the Channel Islands, the Canary Islands, Madeira, Monaco, French Overseas Departments, or Liechtenstein can order Adobe products from resellers. However, they cannot order direct from Adobe.

Go to Select a Store and find the right Adobe store for your country.

You can use any browser however we recomend using Microsoft Internet Explorer, Apple Safari, or Mozilla Firefox to order from Adobe store.

Note: Opera is not compatible with Adobe store.

Go to the Products list and choose from various products.

Unable to finalize on a product or have questions: Contact the sales team for help.

Buying upgrades? You may be asked to enter the serial number of the previous version for some products to complete the order. An upgrade must be for the same platform(Mac OS or Windows) as the original product.

As you add items to your shopping cart, the items appear in the upper-right corner of your screen. The list includes the item name, quantity, and price per unit. The items you select automatically remain in your cart for 120 days. You do not need to sign in to save or access your cart if you are using the same computer.

Note: Prices are updated if an item price increases or decreases after you add it to your shopping cart. If an item is no longer available for sale, it is automatically removed from your cart.

You can convert a trial version of a single-user Adobe product to a fully licensed copy. For instructions, see Installing and Activating a Try & Buy product.

If you're a student or staff member at an accredited educational institution and want to purchase an Adobe product at a discount, check the eligibility information on the Adobe Education Store for your region: North America | United Kingdom | Germany | France | Europe, the Middle East, and Africa | Asia and Pacific regions

If you want to submit your proof of eligibility or check the status of your education order, see Education FAQ.

** Payments by wire transfer and AliPay can take up to ten business days to process.If you choose a payment method other than credit card, after you submit your order you receive a confirmation email with payment instructions.

All online credit card sales are secured by SSL technology, the most secure encryption technology currently available for electronic transactions. Digital River uses the same credit card networks that retail stores use when you make a credit card purchase in person.

Your information is secure with Adobe and Digital River, the approved e-commerce partner for this store. For more information, read the Adobe privacy policy and the Digital River privacy policy.

• Enter the card number correctly, without spaces or dashes.

• Make sure that the name and billing address on your order match the name and billing address on your credit card.

• Make sure that the credit card hasn't expired.

• Make sure that you haven't exceeded the credit limit.

• If your card has a security code, enter it correctly on the payment screen.

• Ensure that computers at either end of the transaction do not have technical problems.

• If you use a corporate card, use the name and billing address of the cardholder, not the purchaser. Check with the cardholder or your Accounting department to verify the name and billing address.

• Your credit card isn't charged until the order is processed.You can see a hold of $1 on your bank statement after your transaction or credit card was not authorized in the online store. The online store authorizes at least this amount to process your payment request. This amount is not a fee and you aren't charged this amount.

If you have problems submitting your credit card payment, contact customer service. Click on the chat now button at the bottom of the page to initiate a chat with customer service.

In some countries, PayPal is accepted for software, books, support, and fonts, but not for subscription purchases due to time restrictions on authorization.

Adobe Stores don't accept purchase orders. However, you can use purchase orders for phone orders of US$2500 or more. Contact the sales team for more information.

Tax laws differ from state to state, and country to country. In most parts of the world, Adobe is legally required to charge sales tax according to the calculations you see when you purchase online. If Adobe doesn't charge taxes, you are sometimes still liable to pay the taxes yourself.

Adobe is registered in many different countries for which it is responsible for charging and collecting VAT/GST. For most sales, the rate charged depends on the country from which the goods or services are delivered. On Adobe European stores, you are charged the relevant VAT rate for hard goods and services.

• Canada: Adobe collects and remits the Canadian Goods and Services Tax, Harmonized sales tax and Ontario Provincial sales tax.

• United Kingdom and Germany: Goods for UK and German customers are manufactured and shipped from Germany. Therefore, sales of physical goods must include German VAT (domestic transactions) as Adobe Ireland is VAT registered in Germany. Customers who purchase a subscription or download and provide a valid VAT number at the point of purchase aren't charged VAT.

• Ireland: Adobe is established in Ireland for VAT purposes, so downloads and subscriptions are considered domestic sales and are charged the Irish VAT rate for Ireland members. Customers in Ireland who purchase physical goods or services and provide a valid VAT number at the point of purchase aren't charged VAT.

• Norway and Switzerland: Adobe is VAT-registered in Norway and in Switzerland as a requirement under these countries' VAT regimes. Adobe is obligated to charge VAT to “consumer” customers in Norway; if the customer provides a valid Norwegian VAT number no VAT will be charged. Adobe is obligated to charge Swiss VAT to all customers in Switzerland.

• Australia and Singapore: Appropriate tax is charged during the checkout process. You see the amount listed on your order.

• Brazil, New Zealand, Hong Kong, and South Africa: No tax is charged during the checkout process for orders shipping to these countries.

Note: Adobe Store cannot process tax-exempt orders. For additional information, see Placing a tax-exempt order with Adobe.

Download the W-9 from here.

Your order number is included in your order confirmation email. You can also go to the Adobe Store for your country, sign in to your account, and click Order History.

The total weight of all items, shipping method selected, and destination of the order determines shipping cost. You can see the total shipping amount before submitting your order (at order confirmation stage). If shipping cost is a concern, Adobe recommends that you purchase the download version of the product. For more information, see Shipping and delivery FAQ.

Note: Adobe can't deliver to Post Office Box numbers.

Adobe or Digital River cannot determine the customs, brokerage, or other fees that you can incur when the product enters your country. Therefore, the carrier collects these fees when they deliver your order. In some countries, the carrier also collects appropriate taxes (VAT, GST, IVA, and so on). For a more accurate estimate, check with the carrier. If you want to know the exact charges, purchase a software download or purchase from a local Adobe reseller.

• You are sent an email with the shipping details(carrier name, tracking number, estimated delivery date, website of the carrier) after an order ships. You can also check the status of your order: Order Status

• If you ordered a single-user or education product directly from Adobe, go to the Adobe Store for your country. Click My Orders, Your Purchases, or Your Account.

• If you ordered a volume license of an Adobe product, then check the status using the Adobe Licensing Website (LWS).

• If you purchased an education product from a reseller and have submitted proof of eligibility:

• In North America: Check the status using the Eligibility Verification Service. You’ll need your product code and the email address you used during registration.

A note about order processing times: It takes up to 48 hours to process an order, exclusive of weekends. An additional 24-hour delay can occur if an order is reviewed to protect against fraudulent credit card use.

Adobe automatically sends an email receipt for your purchase. The receipt is sent to the email address associated with your account. If you didn't receive an email receipt, check your email spam or junk folder. You can also find your receipt online:

1. Go to the Adobe Store for your country.
2. Sign in to your account, and click Order History.
3. Click the appropriate order number, and then click the receipt button.

Go to the Adobe Store for your country, sign in to your Account, and click Order History. If you purchased from another Adobe Store in the past, click the link at the top of the order history to find orders in another store.

Find a serial number

Try the solutions Troubleshoot download problems to resolve common browser, system, and connectivity problems that can interfere with successful downloads.

For information about downloading products or product trials, see How to find a download link on Adobe.com. If you still need assistance, contact Adobe. Click on the Chat now button at the bottom of the page to initiate a chat session.

Software downloads remain in your account for three years after the date of purchase. Adobe reserves the right to change this policy at any time with or without notice. For instructions on how to redownload purchased software, see How to find a download link on Adobe.com.

For instructions, see Return, cancel, or exchange an Adobe order.

If you purchased a download version of an Adobe product, it remains in your account for three years from the date of purchase. To redownload your software, refer to I need help downloading my order.

If you purchased a boxed product or volume license, contact Adobe to order replacement software. You must be the registered owner of an Adobe product to order replacement software for it. Have your original product serial number available. Click the Chat now button at the bottom of the page to initiate a chat session

Check the status of your refund here. Enter the Return Merchandise Authorization (RMA) number in the email Adobe sent you after your refund request. If you still need assistance contact Adobe.