Go to the Customer Support Portal for your location:
United States
United Kingdom
France
Germany
Asia Pacific
What's covered
- Log in using your Adobe ID (usually your email address) and password. For help, see Adobe account, password, and login FAQ.
You can create a technical support case for products you've registered, and for Adobe Connect Enterprise Server Hosted, Adobe Connect Hosted, and Flash Media Live Encoder. For other products, you are directed to other available support options.
- Register your product if necessary.
- Choose support coverage:
- If you don't have a support plan, the case is reviewed for support eligibility. A support plan isn't required for Getting Started issues.
- If a support plan covers the product you selected, select that support plan. If your support plan doesn't appear on your account, contact Adobe Customer Support. If you have multiple accounts, be sure to check them.
- If you have a support plan linked to an organization, and you want to log a case under that plan, select the account for the organization.
Follow the step-by-step instructions in Upgrade policy after new product announcement.
Follow the step-by-step instructions in Order an Adobe product platform swap or language swap.
Follow the step-by-step instructions in Return, cancel, or change an Adobe order | Europe, the Middle East, Africa, Asia Pacific.
If you're returning a product purchased from Adobe in North America or Europe, you do so by phone or by chat. See Return, cancel, or change an Adobe order | Europe, the Middle East, Africa, Asia Pacific or Return or change Adobe orders | North America.
Follow the step-by-step instructions in Return or change Adobe orders | North America.
- To view your open cases, click Open Cases
- To view your closed cases, click Closed Cases
- To view your order history, click Order History
- To view your support programs, click Your Support Programs
- Click Open Cases in the Customer Support Portal.
Note: If you don't have an open case, contact Adobe Customer Support to open one.
If you are returning a product purchased from a store or reseller, see Return a product purchased from a store or reseller.
- Scan your proof of purchase, if it is not in electronic form. See Valid proof of purchase for information on valid types of proof of purchase.
Note: If you don't have an open case, contact Adobe Customer Support to open one.
- Click Open Cases in the Customer Support Portal.
Note: If you don't have an open case, contact Adobe Customer Support to open one.
Keywords:
returning products; product registration; registering products; returning products; post-announce upgrade eligibility; tech support; cpsid_85092
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