Follow the instructions for the special upgrade offer. (Offer ends December 3 2013 for individuals, and November 29 2013 for teams.)
Upgrade single-app memberships to a full Creative Cloud membership
To upgrade one single app membership to a Creative Cloud membership, see Change to an annual membership or a Creative Cloud membership in the Membership & account section.
To upgrade multiple app memberships to a Creative Cloud membership, contact us.
If you upgrade to a Creative Cloud annual membership, you don't incur a cancelation charge on your existing membership. Upon upgrading, you receive a refund for the unused duration of existing memberships.
Sign in with your Adobe ID. Create one if you don’t have one.
Follow the steps to redeem your membership, entering your redemption code from the Creative Cloud packaging.
Click Get Started to go to the Apps and Services page to download and install your software and access all your services.
The birth date you entered for your team invitation is wrong
If you entered a birth date that doesn't meet the age requirements, wait for 24 hours and then you can enter a new birth date. Or, ask the Team administrator to cancel the invitation and create a new one.
Payment & credit card
Help changing the credit card on your account
Do one of the following:
Individual members: Sign in to Creative Cloud. Click My Account, and complete the following steps.
Having trouble? Clear your browser cache or try a different browser, such as Internet Explorer or Safari.
Team admins: We need to help you change your billing information—you can't do this change on your own. For fastest service, sign in for premium support options.
Under Plan Information, click Edit Payment Info.
Enter your password, click Verify, and then enter the new payment information.
Still need help? Call us at 1-800-833-6687, 24 hours a day, Monday-Friday PST.
Can I prepay for my Creative Cloud membership
Yes. You can prepay for one year for a Creative Cloud complete individual membership or a student /teacher edition membership by purchasing on Adobe.com. You get the same price as purchasing an annual plan directly from Adobe, but you pay up front instead of monthly. Your credit card is automatically charged on the one-year anniversary each year for the following year. You cannot prepay for a Creative Cloud for Teams membership.
If you have multiple Adobe IDs, contact us to consolidate your accounts. Then try to upgrade again. If you already paid the full price, contact us to change your price plan.
Adobe charged $1 to your credit card. Why?
These transactions help confirm that the credit card used is valid and not reported as lost or stolen. The transaction isn't charged to your account, and once your credit card company verifies it, it's removed.
How do I remove my credit card information from an Adobe account?
If Adobe has another promo running at the time your promo membership expires, you can reorder at the current promo price (for Student & Teacher edition pricing, you still need to qualify for a ST&E membership).
Edit your preferences, profile, payment information, and Adobe ID.
See your Creative Cloud membership and its status.
Track your orders and see your order status.
See your registered products, along with their serial numbers and dates of purchase–or register new products.
See your support cases and support programs.
Cancel your individual membership and reenroll to Creative Cloud for teams
If you have an individual Creative Cloud membership, you can reenroll as part of your company's team membership, and cancel your individual membership with no penalty. For more information, see Cancel and reenroll to Creative Cloud for teams.
Change the Primary Admin on a Creative Cloud for teams membership
Currently you cannot change the primary admin on a CCT membership. As a workaround, follow these steps:
Cancel the existing team membership: You can cancel the membership without any penalty. The accounts for team members change to trial mode. Members can still access their saved data in the cloud storage. To cancel the membership, click the Chat Now button at the bottom of this page to initiate chat with a live agent.
Buy a new team membership; use the Adobe ID for the new primary admin.
Reinvite team members using the new primary admin account.
The team members have to accept the invitation and log in to the Creative Cloud Desktop app again. Their apps are activated under the new team account.
If your existing CCT account is under some kind of PROMO pricing, the new CCT order may not get the same pricing if that promo is unavailable. Continue with the current account until Adobe develops a solution for you.
If you cancel or downgrade your paid membership, you can still access the files in the Creative Cloud folder on your computer and via the Creative Cloud website. Your account will be downgraded to a free membership, which includes 2 GB of storage. If you're using more than 2 GB of storage, you can't sync files until the file storage in your account drops below your allotted size. If you are over your allotted size, you have 90 days to reduce your online usage. If you don't, you could lose access to some or all of your files through the Creative Cloud website.
Still need help? Contact us.
For credit card issues, please call us. We're unable to process credit card information over chat.