If you are the registered owner of an Adobe product, then you're eligible to obtain replacement DVDs or documentation for that product, if available.
If you are registered outside the U.S. or Canada, contact your local Adobe Customer Service office.
Adobe works hard to develop high-quality products and services. However, Adobe can only replace current version products. Because warehouse space is limited, Adobe stocks only current version products.
If you need replacement media for an older version, Adobe recommends that you purchase an upgrade to the current version.
Replacement CDs or DVDs for current version single-user Adobe products are available only directly from Adobe. Replacement pricing and availability varies. To place an order, contact Adobe Customer Service.
Note: Not sure if you have a single-user product? See Determine what type of software license you have.
Before you contact Adobe, be ready with the following items:
- The original product serial number (sometimes, Adobe also asks you to provide an upgrade proof of purchase)
- A street address (Adobe is unable to deliver to P.O. boxes)
- Your daytime phone number
Check your product CD for the Documentation folder, which contains PDF files of the manuals. Or visit the Adobe Support page and select your product. Online versions of the Help are available on the product Help and Support pages.
Printed user guides for most but not all products are available for purchase from Adobe Customer Service.
In the product Help menu, select "(Product) Documentation Resources Page." On this HTML page are links to download PDF versions of product documentation, plus additional documentation and training resources. The URL to access this page is also printed on your CD sleeve.
To purchase replacement CDs, DVDs, or document sets for a volume license, contact Adobe Customer Service.
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