Learn how to return your Adobe order, track the return request, or swap your Adobe product for a different platform or language.
Cancel your membership or subscription
To cancel your membership or subscription, follow these links for instructions:
Return your order
Read before initiating your return
Products not eligible for return
Adobe accepts returns within 30 days of receipt. It usually takes 2-3 days after you have placed an order for it to be eligible for return. Before you return a product, you must:
How can I check the status of my return?
When will my return process be complete?
Cancel your order
Adobe cannot cancel product orders. However, you can request a return for the order.
Exception: If you placed a preorder and the product has not yet shipped, you can cancel that order before ship. Check with Adobe Customer Services by clicking Chat Now below.
Exchange your order
You cannot change an order once it has been processed. You can, however, return a product, swap platforms or languages, or change the shipping address for an order.