Return, cancel, or exchange an Adobe order

• Make your return request within 30 days of receiving the product.

• If the product has been installed and activated, it's necessary to deactivate it and uninstall it before proceeding with the return. Adobe does not process a refund unless all copies of the software have been deactivated.

• Adobe releases credit and PayPal refunds within five business days from the time of your request. Refunds for other forms of payment are released within seven to ten business days.

• Adobe provides the refund in the same manner in which you paid for the product.

• Credit card refunds are credited against the card used for the purchase.

• Purchase order refunds issue a credit against the account balance.

• PayPal refunds are credited to your PayPal account.

• Original shipping and handling charges are not refunded.

• You can request a refund for a book or training manual purchased from Adobe. Click Chat Now at the bottom of the page to talk with a live agent. You do not need to physically return the items.

• Any Adobe product purchased from any seller other than Adobe, may only be returned to the seller from which the product was purchased, in accordance with that seller's return policy, if any.

• Products obtained through an employee purchase program.

• Not-for-resale (NFR), pirated, OEM bundled, trial, or free-of-charge products.

• Online service subscriptions: Some of Adobe’s online subscriptions allow for cancelation and refunds. See your respective service's refund and cancelation policy for additional details.

• Products purchased from individuals, resellers, or online auction sites (such as eBay or Amazon Marketplace).

• Products downloaded from an online reseller other than Adobe Store, Amazon, Best Buy, or Journey Ed.

• Products, or versions of products, that Adobe no longer distributes or supports.

• Trial DVD sets and DVD training materials.

You can use your Return Merchandise Authorization (RMA) number to track your refund order online. Go to www.adobe.com/go/orderstatus and enter your RMA number in the field provided.

Adobe keeps you posted on your return status via email. You hear from Adobe at the following intervals, which are also reflected on your order status page:

• My refund is processing

• My return funds have been released, subject to successful fund transfer confirmation from customer’s bank

• Case closure notification

Adobe processes refunds within 1-5 business days. However, it may take longer for the funds to show on your account depending on the payment method used. The Payment Grid below provides the expected timeline for refund processing. Most refunds are processed based on the payment method used at the time of purchase. For example, if you paid by credit card, Adobe will credit the refund in the same credit card account. A confirmation email is sent to the user when the refund is complete. Note that if you have online access to your credit account, your refund may appear earlier than on a paper statement.

Adobe cannot cancel product orders. However, you can request a return for the order.

Note: There is one exception. If you placed a preorder and the product has not yet shipped, you can cancel that order before ship. Check with Adobe Customer Services by clicking Chat Now below.