Get serial numbers, download software, and manage your account in the Adobe Licensing Website (LWS)
The Adobe Licensing Website (LWS) provides account information for volume licensing customers. Use the LWS to find serial numbers, download software, view purchase histories, track orders, view upgrade entitlements and points, and change account information.
If you purchased your software through Adobe Volume Licensing (from the Adobe Business Store or an Adobe reseller), your serial number is available in the LWS. Serial numbers are sometimes called activation codes, activation keys, or key codes.
Communication about orders, shipping, or program information
When you buy software through Adobe volume licensing, Adobe sends an order confirmation to the order contact by email. If it's your first time using volume licensing, Adobe also sends a welcome message with sign-in information. You then access your serial numbers and download your software from the LWS.
You cannot configure LWS to send order confirmation emails to additional contacts. However, once an order has been processed, all contacts can view the order information in LWS.
Adobe sends shipping confirmations to the media ship-to contact.
Adobe sends CLP emails to the CLP administrator.If the contact on the order is no longer with the company, Adobe sends these emails to the primary contact. For information about changing the contact, see Change the default or primary contact.
Set the start and end dates for the period in which the order was placed in the Date Range fields.
Click Search. The list of software purchased during that time period appears, including the end user and deploy-to IDs and the serial keys.
Review the orders online, or click Export to CSV to export them to a spreadsheet.
Problems finding an order?
Did you order media?
Orders that include a CD/DVD set can take an additional two to three days to process. If you purchased software from an Adobe reseller, contact your reseller for information about the status of your order.
Are you a contact on the account?
You can only see orders placed in accounts for which you are a contact:
If your name was on the order, you are automatically a contact on the deploy-to ID account.
Don't know the email address used to create your account?
Don't know or forgot the email address used to create the account?
Can't sign in, find serial numbers, or find orders because you don't know or forgot which email address was used to create the account? Try these solutions:
Ask Adobe to change your Adobe ID If you don't know or forgot the email address associated with your account, or if an incorrect email address was submitted with your order, click the Chat Now button at the bottom of this document to talk with a live agent.
Enter a different Adobe ID Locate the email address that was used to place the order for your volume licensing account and use it to sign in. Once you're signed in, you can change the email address you use with your account.
Ask the primary account contact to add you as a contact Ask the primary contact for your account to add you as a contact. (See Add a contact to an account.)
Adobe Volume Licensing accounts are structured into organizations and individual contacts. This structure allows for a single organization record with multiple contacts. End-user IDs and Deploy-to IDs are organization accounts.
End user IDs An end-user ID (EUID) is the umbrella account for the organization. It begins with "1" or "2." EUIDs can contain multiple deploy-to IDs.
Deploy-to IDs A deploy-to ID is associated with a physical location, department, or person. It begins with "5" or "8." A deploy-to ID is associated with only one EUID.
Who can edit account information
Contacts in an organization record can perform the following tasks, depending on the level of access:
View and edit account details
All contacts can view account details and can edit the End-User, Deploy-To, and Reseller addresses and languages.
No one can edit the organization name.
Only Adobe can edit Direct End User, Direct Deploy To, and Sold-To Partners.
Update the organization and program information
The Program Administrator can edit only the Media Duplication option and the Self-Enrolled Affiliate option for a CLP.
No one can edit the organization name
Add or remove contacts from an organization record
All contacts can add an End-User or a Deploy-To contact.
All contacts can remove an End-User contact so long as the contact is not the CLP program administrator.
All contacts can remove a Deploy-To contact so long as the contact is not the default contact.
All contacts can change the default Deploy-To contact.
Want to change your organization name? Click the Chat Now button at the bottom of this page to talk with a live agent.
If you change your Communication Preference to LWS Inbox, some Adobe volume licensing email messages are still sent to your email address. For example, order confirmations are always sent to your email address.
Add a contact to an account
Important: Contacts have access to all of your organization's information, including product downloads, serial numbers, and purchase histories.
Adobe does not recommend adding your reseller to your accounts. Resellers receive separate notifications of your orders. For security reasons, Adobe can add new contacts to an account only with written approval from a current account contact.
Click the account ID for the account in which you want to change the default or primary contact.
Click the Contacts tab.
Do one of the following:
If you are a Deploy-To partner or Reseller and want to change the default contact, find the name of the contact to designate as the default. Then click the radio button at the right of the row.
If you are the CLP program administrator for your organization, you can make someone else the program administrator.
Orders placed with a reseller are transmitted electronically to Adobe. If orders are submitted with information that is different from the accounts that are in Adobe's system, Adobe creates a new account.
Purchases made under a CLP agreement always have the correct end-user ID. The system then tries to match an existing deploy-to ID. To use an existing deploy-to ID, there must be a 100% match with the organization name and the entire address. Any discrepancy results in the creation of a new ID. Some resellers can specify the deploy-to ID: this method is the best way to make sure that an existing deploy-to ID is reused.
TLP orders use a matching mechanism similar to CLP orders. However, the end-user ID (EUID) must also match.
FLP orders are transmitted manually to Adobe. Adobe's system suggests existing IDs if there is a high enough percentage of a match, but it is important that the information is consistent.
How can I use software purchased through Adobe Volume Licensing?
The end-user license agreement (EULA) explains how you can use Adobe software purchased through AVL. For example, if you're the primary user of a volume license Adobe product installed on a computer at work, you can install and use the software on one secondary computer at home. The EULA applies to both single-user and volume license versions of a product.
To filter the list of products, select items from the Product Name, Version, Platform, or Language lists. Make sure that you use the name of the product as it appears on the order. For example, Design Premium in CS4 became Adobe Design Premium in CS5.
Follow the instructions on the download page.
Find the tools and resources you need to deploy Adobe software across your enterprise:
All TLP and FLP orders, and any CLP orders placed after 14 October 2009, include a license certificate that includes order information. This information includes the end-user name, Deploy-to ID, purchase order number, order number, and serial number.
The license certificate is a PDF document. You can view it in LWS, save it to your computer, email it, or print a copy for your records.