A subscription is a new, more flexible way to get Acrobat XI Pro software. A subscription gives you ongoing access to the full functionality of Acrobat Pro XI for a low monthly price. You also get access to every upgrade version at no additional charge, as long as your subscription remains active.
The software installs locally on your computer. It's unnecessary to be online to use your Acrobat Pro XI subscription. Access to the Internet is required during installation and licensing of your software and once every 30 days thereafter. The software alerts you when a connection to the Internet is required for a license status check. You have access to the software as long as your subscription is current.
Are there any differences in functionality between the Acrobat Pro software purchased as a subscription versus the traditional purchasing model?
No, there are no differences in the functionality or in the system requirements between the two. However, if you suspend or cancel your subscription, you cannot use the software.
Adobe offers both annual and month-to-month plans. Annual plans have lower monthly payments and require that you remain a subscriber for at least a year. Annual plans automatically renew for the next 12-month period after the initial term has been met. Month-to-month plans provide the flexibility of a short-term commitment. They allow you to end your subscription at any time if your business requirements change. If you decide to restart, purchase a new subscription without having to reinstall your apps.
Subscription fees vary by product and your country of residence. Visit Adobe.com or the Adobe.com store in your respective country for pricing information.
Your card is billed each month under either plan. See terms and conditions for more details.
Do I install the Creative Cloud single app software on my computer? Or is it a cloud-based application that I access via the Internet?
Acrobat Pro XI Creative Cloud single app edition is installed locally on your computer, just like regular Acrobat Pro products. The functionality of a Creative Cloud single app edition is the same as the regular product. It's not necessary to be online to use your Acrobat Pro XI Creative Cloud single app. Access to the Internet is required during installation and licensing of your software and once every 30 days thereafter. The software alerts you when a connection to the Internet is required for a license status check.
If I install Acrobat XI Pro subscription, does it affect any previously installed versions of Acrobat on my computer?
Yes. Acrobat XI Pro subscription uninstalls any previously installed versions of Acrobat on your computer.
Acrobat XI Pro subscription is available only through Adobe.com. You can choose from either an annual or month-to-month plan.
No. When you purchase a subscription on Adobe.com, you immediately receive an email that contains a link to the electronic download of the software.
I noticed that you are sending me to the Creative Cloud Apps & Services page to download my individual subscription application. Why is that?
- Download trials of all other applications and services that are part of the Adobe products.
- Manage the details of your subscription, including canceling, changing credit card information, and more.
- Easily move from subscribing to a single product to becoming a member of Creative Cloud.
- Access free versions of Creative Cloud services.
I checked my credit card statement, and my subscription fee sometimes varies from one month to the next. Why is that?
If you live in a region where you purchase a Creative Cloud single app from the Adobe Store with a price quoted in U.S. dollars or euros (but you receive credit card statements with charges stated in your local currency), you could see different amounts charged from month to month. Changes in the currency exchange rates from one billing date to the next affect the charges. Month-to-month Creative Cloud single apps are billed the current list price. Adobe notifies you of any price change, and you have the option to cancel before your next monthly billing.
The cost of an annual subscription will not increase in the year you are subscribed. The cost of a month-month subscription can change. In this situation, you are notified in advance and are given the option to cancel the subscription.
Subscriptions are available in the following languages: Brazilian Portuguese, Chinese Simplified, Chinese Traditional, Czech, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Russian, Slovak (Windows only), Slovenian (Windows only), Polish, Spanish, Swedish, Turkish, and Ukrainian.
Not all products come in all languages; check the technical specifications for the product you are interested in.
Subscriptions are available through Adobe.com in the following countries:
- Czech Republic
- New Zealand
- United Kingdom
- United States
Download times vary based on the product you select and the speed of your Internet connection. In all cases, a high-speed connection of some type is required. Here is an example of an estimated download time:
DSP (1.5 MBPS)
CABLE (3 MBPS)
CORPORATE LAN (10 MBPS)
Acrobat XI Pro
1 hr. 50 min.
Visit the Adobe Store download forum, where you can find information about typical software download issues.
During your purchase and installation, you are asked to create or enter an Adobe ID. An Adobe ID is simply your current email address with a password you create. Learn more about the benefits of an Adobe ID.
See the terms and conditions here.
You can install your subscription software on up to two computers. See the license agreement for the product you want to subscribe to for more information.
Activation is the process by which Adobe validates that your software is genuine and is being used in accordance with your product license agreement. It is intended to protect both your rights as a consumer and Adobe's rights as a software developer.
It also helps confirm that the software you bought is not counterfeit. You can't use your subscription software if it is not activated.
Yes. Activation takes place once every 30 days for a subscription license check. If you are not online for 30 days, your software notifies you to connect to the Internet.
If the software cannot be activated, you are warned when you launch the application. Blocking access to the activation server prevents the product from launching.
I am a small business owner and want to distribute the subscription products to my employees. Is there any way to do that?
If you own a business and need multiple subscriptions to get your team up and running, you can purchase, download, and install each subscription product with a unique Adobe ID. Each user needs a unique Adobe ID and password, which are used to buy the subscription.
Your month-to-month plan renews automatically and starts as soon as your credit card is successfully charged. You can cancel the auto renewal at any time by following the steps listed below:
- Sign in to your My Adobe account.
- Click Manage for the subscription you want to cancel.
- Under Subscription Info, turn the Auto-renewal setting to Off.
- Sign in to your My Adobe account.
- Click Manage for the subscription you want to cancel.
- Under Subscription Info, turn the Auto-renewal setting to oOf.
If your month-to-month or annual subscription is stopped due to an issue with billing your credit card, Adobe notifies you by email. And, your software displays an alert that your subscription has been suspended. If it has been less than six months since your subscription ended, navigate to the Account page on www.creativecloud.com. Then, make any required updates to your billing information to restart it. If it has been more than six months, it's necessary to buy a new subscription. If you canceled your month-to-month subscription and would like to restart it, either restart your subscription on the Account page, call Adobe Customer Service, or buy a new subscription.
An annual subscription cannot be restarted. Instead, it's necessary to purchase a new subscription.
If you would like to renew your one-year subscription for another year, you do not need to do anything. Your account is set to auto-renew so that you do not experience any interruption in access to your product.
To cancel an annual subscription, you can either go to the Account page on www.creativecloud.com or contact Adobe Customer Service. If you cancel your membership before meeting the annual commitment date, you are charged 50% of the remaining amount left on your contract.
If I suspend or cancel my subscription, does that mean I can still use my software, but just won't receive updates for the most current version?
You are eligible to receive updates to the Acrobat XI Pro subscription as long as your subscription remains active. Adobe notifies you by email of upgrades as they become available. This email contains instructions on how to access and install the upgrades.
Any ongoing bug fixes, security patches, and other update releases that do not require full upgrades are made available through the updater through Adobe’s application manager.
No. You are not required to install any new version of the subscription. You have a great deal of flexibility on when you install an upgrade. You can continue using your current version of the product at least for one full year after the subsequent version is released.
To manage your subscription account, visit the My Account page at www.creativecloud.com.
Who do I contact if I have problems related to managing my subscription, such as billing, installation, changing plans, or restarting a subscription?
If you have questions relating to managing your subscription, contact Adobe Customer Service.
If you have questions about using Acrobat XI Pro subscription, visit the support page.
You get the same service and support with your subscription that you would get under the regular purchasing model for the same product.