Resolve the missing or unclickable Accept button in EULA

When you install Adobe Acrobat or Adobe Reader, you can't click Accept or Deny in the Software License Agreement dialog box. (The dialog box is sometimes called the End-User License Agreement or EULA.)

The following symptoms can occur:

• The Accept or Decline buttons are not visible.
• If you move the cursor over the Accept or Decline button, it changes from an arrow to an I-beam, as if you are editing text.
• If you click anywhere else in the Software License Agreement dialog box, the Accept and Decline options disappear.
• Nothing happens when you click Accept.
• The Software License Agreement is distorted. See Additional information.

Try one or more of the following solutions:

Press Tab and then press the Enter key to move the focus to the Accept button. (By default, just pressing the Enter key clicks the Decline button.)  

Set the DPI and Font Size settings in the Display Properties dialog box to Normal/Default before you install the Adobe application.

Do one or more of the following solutions.

Disclaimer: Solutions 2 and 3 involve modifying the Windows registry. Adobe doesn't provide support for problems caused by improperly modifying the registry, which contains critical information about your system's hardware and software. Before modifying the registry, create a backup of the registry. For more information about the registry, see the documentation in Windows or contact Microsoft.

Do one of the following:

• (Windows 7/Vista) See Run a program as administrator | Windows Vista for instructions.
• (Windows XP) Log on to your computer in an administrator user account.

Begin by determining whether your Windows 7/Vista system is 32 bit or 64 bit:

Then follow the instructions in the section below for your system type.

• Windows 7/Vista/XP (32 bit) HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe Acrobat\product_version\AdobeViewer
• Windows 7/Vista (64 bit) HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe Acrobat\<version>\AdobeViewer      

The minimum screen resolution requirement for Acrobat products is 1024 by 768. For additional system requirements, see System requirements | Acrobat family of products.

The Software License Agreement dialog box can be distorted if any of the follow conditions exist:

• The screen resolution is set to less than 1024 x 768.
• Large Fonts or Extra Large Fonts are selected in the Display Properties dialog box.
• The video driver display DPI is set to a size other than the default 96 DPI.