Click-to-Run is a new method by Microsoft to deliver Office 2010 to home users on a broadband connection. If you install Office 2010 using the Click-to-Run method, some add-ins, like PDFMaker, don't work correctly with Office 2010 applications. For example, you can't create PDFs from Office 2010 using PDFMaker. However, other methods for creating PDFs are available.

Note: For more information about Click-to-Run, see http://support.microsoft.com/kb/982431

Symptoms

You can experience some of the following symptoms when trying to convert Office 2010 files to Adobe PDF. 

Windows 64 bit

  • Starting PDFMaker using the toolbar button in Word, Excel, or PowerPoint displays this error:
    • “You have selected an invalid Conversion Job Option. Please select a valid Job Option before running Acrobat PDFMaker.
  • Choosing Preferences from the Acrobat PDFMaker toolbar (also known as the Acrobat ribbon) in Word, Excel, and PowerPoint displays this error:
    • “The parameter is incorrect.” When you dismiss the error, the Preferences dialog box opens, but the Conversion Settings menu is empty.
  • The Adobe PDF printer doesn't convert Word, Excel, PowerPoint, and Outlook documents to PDF. You are prompted for the target filename, but then the conversion quits silently.
  • The following Office-to-PDF conversion methods fail silently:
    • Dragging Office documents onto the Acrobat icon or window,
    • Using any Convert to PDF option in the context menu when you right-click a file.
    • Using any Create PDF option from Acrobat.
  • Combine files: 
    • The Combine Files feature in Acrobat stalls after it prompts you for a target PDF filename for an individual Office document.
    • Preview of Office documents fails. Double-clicking an Office document in the Combine Files dialog box, or clicking Choose Pages/Sheets/Slides does nothing.
  • Converting messages/folders from Outlook to PDF using PDFMaker displays this error: “Acrobat PDFMaker has detected problems in installation. Please repair/re-install Acrobat.” 

Windows 32 bit

  • The following Office-to-PDF conversion methods stall while showing 100% progress:
    • Dragging Office documents onto the Acrobat icon or window,
    • Using any Create PDF option from Acrobat.
  • Combine files: 
    • The Combine Files feature in Acrobat stalls after it prompts you for a target PDF filename for an individual Office document.
    • Preview of Office documents fails. Double-clicking an Office document in the Combine Files dialog box, or clicking Choose Pages/Sheets/Slides does nothing.

Solutions 

Install Office 2010 using a method other than Click-to-Run.

For more information, see the Workaround portion of http://support.microsoft.com/kb/982431.

Workarounds

(Windows 64 bit) Adobe PDF printer doesn't convert Office 2010 documents to PDF

  1. Using Windows Explorer, navigate to <Acrobat install path>\Acrobat 10.0\Acrobat\Settings.
  2. Copy all the .joboptions files in that folder.
  3. Navigate to %appdata%\Adobe\Adobe PDF\Settings and paste all the .jobptions files here.

This workaround also enables the various Create PDF options from Acrobat:

  • Drag an Office document onto the Acrobat icon or window.
  • Choose any Convert to PDF option in the context menu when you right-click a file. Note: Using PDFMaker from within an Office 2010 Click-to-run application still fails. 

(Windows 32 bit) When PDF conversion stalls at 100% progress

 Click Cancel or click the close “X” icon to view the output PDF.

 Additional Information

 On Windows 32 bit, the following features work correctly:

  • Using the Adobe PDF printer to convert Office documents to Adobe PDF (for example, Word, Excel, and PowerPoint files and Outlook messages). 
  • Conversion to PDF using the PDFMaker from the Acrobat ribbon in Word, Excel, and PowerPoint.

 

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