Create PDF feature causes an error

Create PDF from Firefox or Chrome does not work sometimes and results in an error:

  • Firefox: "Acrobat had an error converting to PDF"
  • Chrome: Conversion hangs with status "Downloading for conversion" after showing the Save As dialog box.

Solution: Make sure that Acrobat is activated

Try the following steps to resolve the problem:

  1. Ensure that your Acrobat is activated. For more information, see Learn to activate or deactivate Adobe applications.

  2. Open Acrobat, and create a PDF from any file (Word, Excel, PPT, HTML, or text).

  3. Try again to convert an HTML page to PDF from Firefox or Chrome.

Note:

If the above steps don't work for you and you're still having problems converting to PDF from Firefox or Chrome, you can report the problem to Adobe using the Feature Request/Bug Report Form.

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