Click the Windows button and then go to Settings > Update & Security.
Last updated on
May 28, 2021 12:05:20 PM GMT
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Also Applies to Adobe Acrobat 9, Adobe Acrobat X, Adobe Acrobat XI, Reader 9, Reader X, Reader XI
Issue: Acrobat or Acrobat Reader crashes on the first launch on computers using Nvidia drivers on Windows
To resolve, try the solutions in the order they appear below:
Solution 1: Update the Nvidia drivers
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Click Check for updates. Install the updates.
After installing the updates, launch Acrobat or Acrobat Reader.
Solution 2: Accept the EULA manually
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Go to the following location, and click the EULA.exe file:
- Path for Acrobat DC: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\
- Path for Acrobat Reader DC: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\
Note: The product folder's name in the path (Acrobat DC or Acrobat Reader DC) depends on the product's version installed on your computer.
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Accept the EULA, and then launch Acrobat or Acrobat Reader.
Additional information
There is an incompatibility between the product and old versions of certain Nvidia drivers. The issue is only a problem for users with Nvidia hardware that uses an older version of the nvdxgiwrap.dll.
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