Click the Windows button and then go to Settings > Update & Security.
Last updated on
May 24, 2023
|
Also applies to Adobe Acrobat 9, Adobe Acrobat X, Adobe Acrobat XI, Reader 9, Reader X, Reader XI
Issue: Acrobat or Acrobat Reader crashes on the first launch on computers using Nvidia drivers on Windows
To resolve, try the solutions in the order they appear below:
Solution 1: Update the Nvidia drivers
-
-
Click Check for updates. Install the updates.
After installing the updates, launch Acrobat or Acrobat Reader.
Solution 2: Accept the EULA manually
-
Go to the following location, and click the EULA.exe file:
- Path for Acrobat: C:\Program Files (x86)\Adobe\Acrobat\Acrobat\
- Path for Acrobat Reader: C:\Program Files (x86)\Adobe\Acrobat Reader\Reader\
Note: The product folder's name in the path (Acrobat or Acrobat Reader) depends on the product's version installed on your computer.
-
Accept the EULA, and then launch Acrobat or Acrobat Reader.
Additional information
There is an incompatibility between the product and old versions of certain Nvidia drivers. The issue is only a problem for users with Nvidia hardware that uses an older version of the nvdxgiwrap.dll.
