Applies to: Adobe Acrobat 9Adobe Acrobat XAdobe Acrobat XIReader 9Reader XReader XI
Issue
Acrobat or Adobe Reader crashes after a fresh install of 9.x, 10.x, or 11.x products on machines using Nvidia drivers.
Solutions
Solution 1
Update the Nvidia drivers on the machine.
Launch the product after the update.
Solution 2
Find and launch EULA.exe separately from the product. For example, the Reader 11.0 path could be C:\Program Files (x86)\Adobe\Reader 11.0\Reader.
Accept the EULA.
Launch the product.
Additional information
There is an incompatibility between the product and old versions of certain Nvidia drivers. The issue is only a problem for users with Nvidia hardware that uses an older version of the nvdxgiwrap.dll.
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