Many factors can affect the display of a PDF on the web, including damage to the PDF; how the website displays the PDF; the version of Acrobat, Reader, or the browser; security and cookie settings; or the status of the server on which the PDF resides. Try the suggestions below as your first troubleshooting steps.
Open PDF directly in Reader or Acrobat (quick fix)
If the PDF appears as a clickable link, you can often save the file to your desktop and open it directly. Downloading the file is a quick solution to get you going without further troubleshooting.
Update Reader or Acrobat
Adobe releases regular security updates for Reader and Acrobat. It's likely that the latest update patch can fix a conflict with your system or browser.
Repair Reader or Acrobat
Reader or Acrobat, or the resources they rely on, could have been damaged. Repairing the installation is a quick troubleshooting safeguard.
- (Reader) Choose Help > Repair Adobe Reader Installation.
- (Acrobat) Choose Help > Repair Acrobat Installation.
Enable the browser plug-in
- Can't view a PDF on the web
- A blank page is displayed in the browser
- A broken object link (for example, a red square, a blue triangle, or a blue circle) or red X icon is displayed in the browser
- Error message: "The Adobe Acrobat/Reader that is running cannot be used to view PDF files in a web browser..."
- Adobe Reader forums and other resources
Note: Visit the Adobe Reader Help and Support page for assistance with other Reader top issues.