Caution:

Error: Upgrade your browser to use Dropbox

On Windows, adding a Dropbox account in Acrobat or Reader may result in the following error message on the Dropbox login dialog: "Upgrade your browser to use Dropbox. Your current browser is not supported."

Reason: Dropbox has stopped support for Internet Explorer 11. It's a server-side change and impacts Acrobat and Reader clients on Windows.

To resolve the error, follow the steps below as a workaround.

Steps to resolve the error:

  1. Quit Acrobat / Reader application if it's already running.

  2. Change the values of the User Agent registry entries from Internet Explorer (IE) to Chrome. This change will bypass the Dropbox server-side check of the non-supported IE browser.

    Do the following:  

    1. Open the registry editor -  go to Run (Windows menu + R), type regedit.exe in the Open field and click OK.
    2. Go to the following location in the editor:
      Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent
    3. In the right frame, double-click Default and enter the following in the Value data field and then click OK: Mozilla/5.0
    4. Add the following keys of type String Value:
      1. Right-click User Agent, point to New and then click String Value. A new key is added in the right frame. Rename it to Platform. Double-click Platform and enter the following in the Value data field and then click OKWindows NT 10.1; Win64; x64
      2. Right-click User Agent, point to New and then click String Value. A new key is added in the right frame. Rename it to Version. Double-click Version and enter the following in the Value data field and then click OK: AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.106
    The newly added registry keys under User Agent should look like as shown in the snapshot below.
    New keys and values
    Newly added keys with values

        e. Close the registry editor.

  3. Open Acrobat / Reader, and then add your Dropbox account as suggested in the next section.

    Note:

    After you're done adding your account, it's recommended to remove the registry keys added in Step 2. 

Add your Dropbox account and access files

  1. Choose Home > Add Account, and then click the Add button for Dropbox.

    The Sign In dialog box is displayed.

    Sign in to Dropbox
  2. Provide your Dropbox account’s email address and password, and then click Sign in.

  3. In the confirmation dialog box, click Allow.

    Confirmation to add your Dropbox account with Acrobat or Reader

    The account is added in the left pane under the Files section. A list of files/folders is displayed. All the actions specific to the selected file type are available in the right context pane, and also from a custom open/save dialog box.

    Your Dropbox files in Home View

Note:

Search, sort, and filter commands are yet not available in the Home view for Dropbox files.

Remove your Dropbox account

  1. In the Home view, click the Edit/Pencil icon next to Files.

    Edit button for online accounts
  2. Click the cross icon next to the account you want to remove, and then click Done next to Files.

    Cross and Done options to remove an account