This TechNote applies only to Adobe Connect 7.5.x on-premise customers who use the Universal Voice (UV) feature.
The Flash Media Gateway (FMG) License expired on June 1 2012 in all patch releases of Connect 7.5, which caused the Universal Voice (UV) feature to stop functioning.
To correct this issue, apply the FMG License patch to your on-premise Connect servers.
- Using the link above, download and unzip the patch onto the Connect servers.
- Make a backup copy of the \Breeze\Flash Media Gateway\mod\FMGControlHttp.dll file.
- Execute the patch by double-clicking the FMGPatch (for 18.104.22.168).exe file. The patch displays a message indicating the FMG service will be restarted.
- The patch replaces the FMGControlHttp.dll file located in the \Breeze\Flash Media Gateway\mod folder. You receive a message indicating the patch was successfully applied.
To Confirm the patch was applied, you can compare the version of the FMGControlHttp.dll file.
Old FMGControlHttp.dll file version – 22.214.171.124
New FMGControlHttp.dll file version – 126.96.36.199
Customers who didn't apply the patch before the June 1 2012 expiration date have the following symptoms:
In Connect meeting rooms, users see that the speaker icon is marked with a red ‘X’ as seen in the below screen shots. This red x indicates that UV is not working, but the telephony services continue to function.
Connect Administrators can find log entries similar to the below in the debug.logs:
2012-06-02 03:10:22 4048 (i)2571011 Server starting... -
2012-06-02 03:10:22 4048 (i)2581173 No remote HTTP host or pass specified in fmsmg.xml, exiting discoverHttp -
2012-06-02 03:10:22 4048 (i)2571012 Server stopped (expired). -
2012-06-02 03:10:22 4048 (e)2571122 Server aborted. -
2012-06-02 03:10:22 4048 (i)2581173 Error loading HTTP plug-in, check config(http.xml) -