This article applies to Adobe Connect versions that supports Adobe Connect add-in. Starting Nov 2017, Adobe introduced the new Adobe Connect application for desktop that replaces the old Adobe Connect add-in for Adobe Connect version 9.x and later. If you are on Adobe Connect version 8 or earlier, you can continue to use Adobe Connect add-in.
The upgrade to Adobe Connect 9.1 requires the following changes to ensure that users can access meetings and seminars. The checklist describes the changes and provides additional support documentation where needed.
For On-Premise customers on closed networks or for customers that require centralized software installation, Adobe recommends that users contact their IT helpdesk. They can ensure the minimum versions of the Connect add-in or the minimum version of Flash Player are installed before you upgrade date.
Adobe is upgrading hosted Adobe Connect accounts to version 9.1 starting August 16. You can check your account upgrade date by using the widget from the Downloads and Updates page, located in the upper-right corner of the page. Adobe notifies the administrator on your account of this date, and provides in-product reminders ahead of the upgrade.