When you upgrade Adobe Acrobat Connect 7.0 to SP1 (build 701_r18), Connect 7.0 SP2 (build 702_r31) or Connect 7.0 SP3 (build 703_r23), telephony is disabled.
Note: If you already upgraded Connect Pro to 7.0 SP1, SP2, or SP3, see "Telephony Bridge is disabled after upgrading to Connect 7.0 SP1, 7.0 SP2 or 7.0 SP3" (TechNote kb407694).
To verify that telephony is working:
- Log in to Acrobat Connect Pro Central and click My Profile > Edit My Preferences. The telephony credentials appear.