Issue

When upgrading from Adobe Acrobat Connect Pro 7.x to Connect Pro 7.5, the update script goes through a process to correct or update permissions for all Archives in the system. In some use cases, the public Archives change to private.

Solution

To correct this problem, change the permissions on affected Archives to public:

For Archives stored under the Meeting tab:

  1. Log in to your Connect Pro account.
  2. Click the Meetings tab.
  3. Click the meeting that contains the Archive, under the meeting that was recorded.
  4. Click the Recording link.
  5. Select the Archives that you want to be pubic, and then click the Make Public button.

For Archives stored under the Content tab:

  1. Log in to your Connect Pro account.
  2. Click the Meetings tab.
  3. Find the folder or location of the Archive.
  4. Select the Archive or folder that you want to make public.
  5. Click the Set Permissions link, and then choose Customize.
  6. Select Yes for Allow public viewing.

Additional information

In past releases, Adobe set different permission IDs in the database for Archives, which Adobe is correcting in Connect Pro 7.5 by setting the same IDs. Adobe is setting the Archive permissions to be the same as the parent folder; the parent can be either a Meeting or a folder. 

If you need assistance with changing the permissions for your Archives, visit the Adobe Acrobat Connect Pro Support page and call Support.

 

 

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