Adobe Connect is a market-leading web conferencing solution that enables corporations and government agencies worldwide to improve collaboration, webinars, and eLearning through exceptionally rich interactions. For an overview of Adobe Connect, see http://www.adobe.com/products/adobeconnect.html.

Adobe Connect 9.5.5 is a maintenance release and is available as a patch. It delivers fixes to a number of issues.

Release Date

Adobe Connect 9.5.5 will be rolled out in phases:

  • On-premise: Adobe Connect 9.5.5 installer for customer on-premise deployments (all supported locales): Aug 19th, 2016
  • Hosted: Adobe Connect 9.5.5 service hosted by Adobe: Starting Aug 14th, 2016
  • Managed Services: Adobe managed customer specific cloud deployment of Adobe Connect: Update scheduled based on customer requirement. Please reach out to your Adobe Connect managed services representative to schedule your update

System Requirements

For latest system requirements please visit the Adobe Connnect Tech Specs Page.

Adobe Connect server upgrade paths for on-premise deployments

The following are the prerequisites before you can upgrade to this release:

  • From Adobe Connect 8.x, upgrade to Adobe Connect 9.5.x before applying this patch.
  • From Adobe Connect 9.x, update to Adobe Connect 9.5.x before applying this patch

Issues Resolved

Issue Tracking Number

Issue Description


Fixed issue where few client side offline MP4 of recordings were out of sync


Fixed issue where in a multi monitor environment with different zoom level in each monitor, screen share does not scale properly on Windows 10


Fixed issue where LDAP synch was not working and was giving Failing with No-Access No-Login error


Fixed issue where parameter addition to URLs caused meeting launch to fail


Fixed issue where enhanced rights were maintained when participant was moved from BOR into main room


Fixed issue where telephony-provider-dial-in-info-update API is spelled wrong


Fixed issue where users found wrong URL in meeting help menu


Fixed issue where Zip file containing exe file could be uploaded and downloaded to/from the server


Fixed issue where users could upload exe file on server through Meeting room


Fixed issue where seminar date filter excluded seminar sessions whose ‘To date field’ was not within the range specified

Known Issues

Issue Tracking Number

Issue Description


Audio conference does not start for a few specific Intercall credentials on CCAPI 1.9.0


Intercall users get invalid link for "Further Dial In Numbers"


Users are not able to create Off-Line recording on Mac OSX


Incorrect Add-in version is displayed under Win 7 Programs and Features


Number Registered of Aggregate User Data in Event Summary Reports counts Event Host two times


About Adobe Connect dialog displays incorrect Connect version


Seminar session filter works incorrectly if time zone is changed

More Information

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