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Peer accounts

  1. Captivate Prime User Guide
  2. Introduction
    1. New features summary
    2. Release Notes
    3. System requirements | Adobe Captivate Prime
    4. Captivate Prime compliance to GDPR
    5. Accessibility in Captivate Prime
    6. Support for custom domain
  3. Get Started
    1. Getting started as Administrator
    2. Getting started as an Author
    3. Getting started as a Learner
    4. Getting started for Managers
    5. Getting started as an instructor in Captivate Prime
  4. Administrator
    1. User log in
    2. Add users and create user groups
    3. Add classroom locations
    4. Create course modules, instances, and learning programs
    5. Captivate Prime Content Catalog
    6. Content marketplace
    7. Reports
    8. Learning Paths
    9. Learning plans
    10. Manage Captivate Prime orders and billing
    11. Job Aids
    12. Certifications
    13. Catalogs
    14. Add users in bulk
    15. Peer accounts
    16. Create and modify skills and levels
    17. AI-based recommendation of courses
    18. Gamification
    19. Customize learner homepage
    20. Badges
    21. Color themes
    22. Learner transcripts
    23. Waitlist & attendance management
    24. Fluidic player
    25. Announcements
    26. Email templates
    27. Adobe Connect integration
    28. Settings
    29. Notifications
    30. iPad & Android tablet users
    31. Getting started as Administrator
    32. Purge users
    33. Tags
    34. Captivate Prime integration with Slack
    35. Captivate Prime Content Catalog
    36. Custom roles
    37. Catalog labels
    38. xAPI in Captivate Prime
    39. Monitoring and moderating Social Learning as an admin
    40. Enable full control of shared catalog
    41. Map skill with skill domains
  5. Integration Admin
    1. Migration manual
    2. Captivate Prime Connectors
    3. Integrate Captivate Prime with AEM
    4. Install Salesforce package in Captivate Prime
    5. Install Microsoft Teams connector
    6. Application developer manual
    7. Captivate Prime App for Salesforce
    8. Settings
    9. Manage custom roles via CSV files
  6. Authors
    1. User login
    2. Content library
    3. Creating, modify, and publish courses
    4. Catalogs
    5. Job Aids
    6. Adobe Connect integration
    7. Add learning objects in different locales
    8. User notifications
    9. Email templates
    10. How to choose course modules?
    11. Preview as learner
    12. Settings
    13. xAPI in Captivate Prime
  7. Instructor
    1. Modules
    2. Managing learners for your session
  8. Learner
    1. Log in
    2. Profile Settings
    3. Catalogs
    4. Courses
    5. Fluidic player
    6. Learning Programs
    7. Certifications
    8. Job Aids
    9. Badges
    10. Skills & Levels
    11. Gamification
    12. User notifications
    13. Announcements
    14. Waitlist & attendance management
    15. Captivate Prime app for Salesforce
    16. Adobe Connect integration
    17. Learner App for mobiles and tablets
    18. Social Learning in Captivate Prime
    19. Adobe Captivate Prime desktop application
    20. Learner home page
    21. Share to Social Learning
    22. System requirements | Adobe Captivate Prime desktop application
  9. Manager
    1. User log in
    2. Manager dashboard
    3. Reports
    4. Learning Objects
    5. User notifications
    6. Learner transcripts
    7. Settings
    8. iPad & Android tablet users
  10. Frequently Asked Questions
    1. Frequently Asked Questions for Administrators
    2. Frequently Asked Questions for Authors
    3. Frequently Asked Questions for Instructors
    4. Frequently Asked Questions for Managers
  11. Knowledge Base
    1. Unable to log in to Captivate Prime
    2. Learning Summary does not display current data
    3. Unable to upload a CSV
    4. Generate a HAR file
    5. L1 feedback auto popup does not appear
    6. Unable to view certain courses under catalog while creating a Certification
    7. Unable to view certain course under catalog while creating a Learning Program
    8. Issues in retiring a Learning Program
    9. Unable to assign a badge
    10. Session expires in Captivate Prime
    11. Unable to search a course
    12. Troubleshoot migration issues
    13. Troubleshoot Captivate Prime app issues
    14. Users get auto deleted in Captivate Prime
    15. Publishing issues in the EU domain
    16. Unable to register as external user
    17. Okta Active Directory integration with Adobe Captivate Prime
    18. Unable to view learners in a course
    19. Unable to view calendar
    20. Module is not marked complete after completing a course
    21. Unable to achieve a skill after completing a course
    22. Radio buttons are missing
    23. Unable to view file submissions in Captivate Prime

Read this article to know how to create and manage peer accounts in Captivate Prime.

Captivate Prime offers the ability to share purchased seats using the Peer account feature. With peer accounts in Captivate Prime, an administrator can share the purchased seats with the peer accounts that the administrator is associated with. In addition, the administrator who has initiated the sharing of seats can view the reports of the peer accounts.

Add a peer account

  1. From the Administrator dashboard, click Settings > Peer Accounts.

  2. From the upper-right corner click Add.

    Create a peer account from the administrator dashboard
    Create a peer account

  3. In the Account Subdomain field, specify the sub domain with whom you want to establish a peer account.

    Specify the sub domain for your peer account
    Specify the sub domain for your peer account

  4. Enter the email ID of the administrator who either accepts or rejects the peer account request.

  5. Specify the number of seats you want to share with your peer. When you share seats with the peer account, the peer account goes into Active state with the received seats, or with the peer’s own purchased seats.

    Note:

    If you enter a number that is more than the available seats, the system displays a warning.

  6. Select the check box if you want to view the enrollment reports and shared catalog reports of your peers.

  7. Click Add to add the peer account.

    Note:

    If an administrator shares seats with a peer, the peer cannot share them with anyone else. However, the peer can separately purchase some seats and share them.

View reports associated with peer accounts

After you establish a peer account, you can plot reports for the peer accounts as well. As an administrator, if you initiate the peer account request, you can view the reports for the peer account.

If the peer also wants to view the administrator reports, then the peer has to send a separate peer account request to the administrator.  

To know how to generate and view the shared catalogs for the peer account, see Viewing peer reports.

Deleting peer accounts

If you no longer wish to share seats or purchases with an account, you can delete the peer account.

  1. From the Captivate Prime administrator app, click Settings > Peer Accounts.

  2. Select the peer account or accounts that you want to delete.
  3. Do one of the following:

    • Click Delete from the upper-right corner of the page.
    • Click the Delete icon next to the Peer account that you want to delete.

    After a peer account is deleted, the received seats are no longer available. If the peer account had only received seats and no purchased seats, the account goes to an Inactive state.

User report for Peer accounts

The Administrator can view the user report of the peer account. The parent account admin can request to access the report and once the peer account admin accepts this, the parent admin will be able to view the number of registered users in the peer account and will be able to download the user report for peer account.

  1. On the Peer Accounts page, click Add.
  2. Enable the option, Request permission to download user reports for entire account.
Download user report
Download user report

To download the reports for peer accounts, click Download

Frequently Asked Questions

1. How to share seats from one account to another?

When adding a peer account, specify the number of seats that you can share with another peer account.

Share seats within accounts
Share seats within accounts

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