Issue

If you delete the following licensing-related information:

  1. Files in the OOBE folder:
    • For macOS: ~/Library/Application Support/Adobe/OOBE
    • For Windows: <Drive Name>:\Users\<Username>\AppData\Local\Adobe\OOBE
  2. Adobe Licensing-related entries (starting with names such as Adobe User Info and Adobe App Info) stored in the following databases:
    1. For macOS: Keychain
    2. For Windows: Credential Manager

You might experience the following issues while working on Adobe apps.:

  1. You are signed into Creative Cloud but you are unable to use Adobe apps.
  2. You not signed into the Creative Cloud Desktop app but you can still use Adobe apps.

Resolution

If you have launched an Adobe app:

  1. Choose Help > Sign Out.
  2. Choose Help > Sign In.

If you have launched the Creative Cloud Desktop app:

  1. Click your profile in the upper-right corner.
  2. Click Sign out
  3. Enter your credentials and sign in again.

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