Purchased Creative Cloud apps appear as trial versions

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Learn how to stop error messages indicating that you’re still in trial mode (or that your trial has expired) even though you’ve already purchased a Creative Cloud subscription.

Note: It can take up to one hour for your purchase to process. Until it is processed, the apps continue to show the options for a free membership. You may need to wait a little longer if you completed your purchase within the past hour.

Try the following solutions in the specified order until the issue is fixed. If you are a teams or enterprise user, see resolve trial and license expired errors for teams & enterprise users.

  1. Sign in at https://account.adobe.com/plans.

    Note: If you've more than one Adobe account, check that you're signed in to your account with the correct email address.

  2. If your plan has expired, or if there is a payment issue with your account, you see an error message. To fix the payment issue, select Edit billing and payment.

    Edit billing and payment details

  3. If your payment method isn’t current, update your credit card information in and select Save.

    Your new payment method will take effect in the next billing cycle.

  1. Open the Creative Cloud desktop app. (Select the   icon in your Windows taskbar or the macOS menu bar.)

  2. Depending on your version of the Creative Cloud desktop app, select the Account icon in the upper right and then select Sign out.

    Sign out option in the Creative Cloud desktop app

  3. In the confirmation dialog box, select Continue. The Creative Cloud apps and services associated with your account are deactivated on the computer.

  4. Sign in again to your Adobe account.

  5. Open any Creative Cloud app included in your membership, such as Photoshop or Illustrator. Sign in, if prompted.

  1. Open the Creative Cloud desktop app. (Select the   icon in your Windows taskbar or the macOS menu bar.)

  2. Depending on your version of the Creative Cloud desktop app, do one of the following:

    • Windows: From the right sidebar, go to Apps. Select the ellipsis icon   and then select Check for updates.
    • macOS: Select Help > Check for updates.
    Select the Check for updates option

    Select the three vertical dots icon in the upper-right corner of the app. Then choose Check for App Updates from the menu.

    Check for App Updates option (Old version)

  3. If you aren’t using the latest version of your Creative Cloud app, you see an update prompt next to its name. Select Update.

If the previous solutions do not work, your computer could have trouble connecting to Adobe's activation servers. This could be because of an incorrectly configured operating system hosts file (operating system hosts files map host names to IP addresses). 

To solve this issue, try removing Adobe-related entries from the hosts file. You can remove the Adobe-related entries from the hosts file in two ways:

Automatically repair the hosts file using the Limited Access Repair tool: Repair the hosts file using the Limited Access Repair tool. With this method, you do not have to manually edit the hosts file -- the tool automatically repairs the file. 

Reset the hosts file manually: If the issue is not fixed even after you run the Limited Access Repair tool, reset the hosts file manually.

STILL HAVING PROBLEMS?

If the solutions above are not working, try the steps in Resolve connection errors.

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