Issue: Avoiding crashes and caching problems with Video Copilot Element 3D

Solution 1: Install the most recent updates for Element 3D and After Effects to avoid crashes and caching problems

If you have installed the most recent updates to Element 3D and After Effects, crashes do not occur. Install updates and file a bug report if you continue to have problems.

There are also some caching fixes for Element 3D and After Effects in the updates for Element 3D and updates for After Effects. These updates address problems with stale frames being stored and retrieved from the cache.

Solution 2: Check GPU capability, current settings, and scene complexity

Video Copilot indicates that users having trouble with Element 3D are running it with settings higher than their card is capable of, or with overly complex scenes.

Video Copilot recommends these suggestions for avoiding such problems. Also make sure that your computer meets the specifications for Element 3D.

See additional troubleshooting information from Video Copilot here.

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