Acrobat installation rolls back with error 28000, or Acrobat installation rolls back and the verbose log shows the following entry:
MSI (s) (E0:64) [04:29:58:495]: Executing op: CustomActionSchedule(Action=AAMIU_Install.196A45B3_0387_4DF9_9420_597B6F2F9ADD, ActionType=3073,Source=BinaryData,Target=AAMIU_Install,CustomActionData=YES)
MSI (s) (E0:FC) [04:29:58:495]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI4D14.tmp, Entrypoint: AAMIU_Install CustomAction AAMIU_Install.196A45B3_0387_4DF9_9420_597B6F2F9ADD returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 4:29:59: InstallFinalize. Return value 3.
To resolve the error and install Acrobat successfully, try the solutions below in the order they appear.
Disclaimer: Solutions below involve modifying the Windows registry. Adobe doesn't provide support for problems caused by improperly modifying the registry, which contains critical information about your system's hardware and software. Before modifying the registry, create a backup of the registry. For more information about the registry, see the documentation in Windows or contact Microsoft.
If you are not on the computer that has the issue, save the .reg file to a flash drive and then copy it on the computer that has the issue. If you are a domain admin, you can also use GPO to call the .reg file on a remote computer.
Information about the registry changes
This .reg file creates or modifies the registry entries as mentioned below:
- Registry Key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion
String: CommonFilesDir -> Value: C:\Program Files (x86)\Common Files
String: CommonFilesDir (x86) -> Value: C:\Program Files (x86)\Common Files
When Acrobat installation fails with the following error message: "Error 28000: Installation of Acrobat Licensing Module has failed."
Try the following workarounds.
Try this workaround only if you don't have any other Adobe products installed on your computer. If you have other Adobe products installed on your computer, they will stop working and you will have to install them again.
Solution 3: When Acrobat installation rolls back with error 28000 along with the error Imslib not found
Acrobat installation fails with the error message: "Error 28000: Installation of Acrobat Licensing Module has failed", along with the error message: "Imslib not found."
Try the following workaround.
- Open the activity monitor: Open Finder and go to Applications > Utilities and then double-click Activity Monitor.
- In the Activity Monitor window, select the AAMCustomHook process and then click the Cross button at the upper-left corner of the window. To confirm, click Force Quit.
- Close the Activity Monitor window.
- Reinstall Acrobat.