Environment

Video Heartbeat

Question Detail

Can timestamp be sent with the Heartbeat servers calls?

Answer

Heartbeat calls don't support timestamped hits.

Additional Information

If the report suite is configured to "Timestamp required", Heartbeat calls are discarded.

 

There are two approaches which can be followed to resolve this scenario:

  1. To continue sending timestamp with the Analytics hits, change the configuration for the Report Suite to "Timestamp Optional"
  2. Change the Analytics implementation to stop sending the timestamp in the hits and update the configuration for the Report Suite to "Timestamp not supported"

Note:

The Heartbeat call parameter 'l:event:ts' is the Heartbeat specific timestamp for the event for which the call is triggered and not the custom timestamp for Analytics

Additional resources