Auto-update is disabled or not available in Creative Cloud desktop app

Find answers to the common queries and issues for the Auto-update feature.

Auto-update is disabled in preferences

The preference to enable auto-update is disabled in the following scenarios:

  • When there is no app installed on your system that supports auto-update.
  • When you have uninstalled all apps from your system that support auto-update.

Once you install an app that supports auto-update, the preference to enable auto-update is enabled.

Auto-update is not available for an app

The option to auto-update an individual app is not available unless you select Auto-update or  Enable Auto Update from Preferences. Once you select the option to enable auto-update from Preferences, the option to manage auto-update for individual apps becomes available.

Auto-update turns off when an app is installed or uninstalled

Auto-update remains turned off in the following scenarios to prevent older versions of your apps to be removed.

  • When you have two versions of an app installed on your system and you uninstall the newer version

  • When you install an update for an older version of an app

  • When you install the older version of an app

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