Shared Device Licensing | Known Issues

This document details known issues that admins or end users might face when working with Adobe's shared device licenses.

Wherever applicable, a resolution / workaround is provided.

Note:

We are working to address these issues and any others that arise as soon as possible. We appreciate your patience and hope to resolve these in a timely fashion.

Spark Enterprise / Federated ID Issue

When a user, who has a Federated / Enterprise ID of Spark for Education (Spark for K-12 (Primary & Secondary) or Spark for Higher Education), logs in to use a machine which has a shared device license installed on it, Lightroom does not launch.

We recommend that you use Lightroom Classic since that application does launch.

Users entitled with Creative Cloud All Apps Named User have a full paid user experience on every machine, including shared device license machines, do not encounter this issue.

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