"User name and password do not match" on login

When trying to log in to AEM, the error "User name and password do not match" is returned in a red box on the login screen.

When inspecting the network traffic via a browser debugger, a 403 error response is returned from an Ajax HTTP POST request to this URL:
/libs/granite/core/content/login.html/j_security_check

AEM 6.x

The user name or password could be incorrect or there could be an error from the authentication handler during login.

To debug and fix this issue, follow the guide below:

If the issue only happens with one or a few users, then it could be that the wrong user names or passwords are being used or the users don't exist in AEM.

Use Chrome browser and open Developer Tools => Network tab in the browser, then, attempt to log in again.

Select the POST request ending with j_security_check in the URL.

In the lower-right panel of the Headers tab, scroll to the bottom.

Validate that under Form Data, the password being sent in the j_password parameter is correct.

Go to the user administration screen.

Verify that the users exist.

Create the user if it doesn't exist or reset the password if it does.

If none of the above solves the problem, then:

Tail or view the error.log file.

View the updates to the log while attempting to log in to AEM.

If any errors or warnings are logged, then analyze those warnings. If nothing is logged, then enable a debug log with these settings:

Log Level: Debug
Log File: auth-debug.log
Loggers:
org.apache.sling.auth
com.adobe.granite.auth
com.day.crx.security.token

At this point, if you are unable to analyze the log messages, and find the root cause, then contact AEM Customer Care.

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"User name and password do not match" on login

Issue

Environment

Cause

Resolution

Analysis

I. Validate the user name, password, and that the user exists:

Check the password:

Validate that the user exists and reset the password:

II. Analyze broken authentication handling

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"User name and password do not match" on login

Issue

Environment

Cause

Resolution

Analysis

I. Validate the user name, password, and that the user exists:

Check the password:

Validate that the user exists and reset the password:

II. Analyze broken authentication handling

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