For some Adobe apps, you can sign in with your social account, for example your Facebook account. This type of sign in is called Social Sign-in. This document explains how to sign in to Adobe apps using Social Sign-in, and where to find information on fixing any related errors.

Sign in with your Facebook account if you don’t have an Adobe ID

If you don’t have an Adobe ID, you can sign in with your Facebook account to apps that support Facebook sign-in. Follow these steps:

  1. In the Sign-in screen of the app, select Sign in with Facebook.

    Social sign-in: Opening screen
  2. You are prompted to continue with your Facebook sign in. Select Okay.

    Note:

    If you are not already signed in to Facebook, you are prompted to sign in to Facebook first.

    Social sign-in: Prompt to continue
  3. Provide the details to complete your user account, and then select Done.

    Social sign-in: Enter details
  4. You are now signed in to the Adobe application with your Facebook account.

Connect your Facebook account with your Adobe ID

If you sign in to Facebook with the same email address as your Adobe ID, you are prompted to connect your Adobe ID with your Facebook account. Once you connect the accounts, you can sign in to your Adobe ID account with your Facebook sign-in. 

To connect your accounts:

  1. Select Connect my Facebook account to this Adobe ID, and then select Connect my accounts.

    Social sign-in: Connect accounts - opening screen

    A verification code is sent to your email id.

  2. In the screen that appears, enter the verification code that was sent to your email id. Then, select Verify.

    Social sign-in: Connect accounts - enter verification code
    A. Enter the verification code that was sent to your email id. 
  3. Your Facebook account is now connected with your Adobe ID account.

    Social sign-in: Connect accounts - confirmation

    The next time you sign in with your Facebook account, you will get the same experience as when signing in with your Adobe ID. 

Create a password for Adobe apps that do not support social sign-in

If you previously signed in to an Adobe application with Facebook, and then try to sign in to another Adobe application that does not support social sign-in, you are prompted to add a password to your Adobe ID account. You can then use this password to sign in to Adobe apps and your Adobe account.
 

  1. Enter the email ID that you previously used for your Facebook sign-in.

    Social sign-in: Create password - opening screen
  2. Tap the password field. You are redirected to a screen prompting you for a verification code that was sent to your email id.

    Note:

    Do not enter your Facebook password in the Password field. You will set a new Adobe password in the next screens. You can then use that password to sign in to Adobe apps and your Adobe account.

  3. Check your email account for an email from Adobe with a sign-in code. Enter the code in the Sign-in screen, and then click Verify.

    Social sign-in: Create password - enter verification code
  4. In the screen that appears, set your password. You can also change the first and the last name. Then, select Done.

    Social sign-in: Create password - set password

    The password you set gets associated with the email id that you had entered.

    You can now use this email id and password combination to sign in to Adobe apps that do not support social sign-in, as described in the next section.

Sign in to Adobe apps that do not support social sign-in

After you have created a password as described in the previous section, you can use the email and password combination to sign in to Adobe apps that do not support social sign-in.

Social sign-in: Sign in tounsupported app
A. Email address that you specified when signing in to app that does not support social sign-in (see previous section). B. Password that you specified (see previous section). 

Troubleshoot Social Sign-in errors

For Social Sign-in to work, certain permissions are required. For example, when signing in through Facebook, the Adobe Application needs permission to read your email address. Otherwise, a message is displayed prompting you to provide the needed permissions. 

For more information on the messages and how to fix them, see Resolve errors related to Social Sign-in.