Issue

Error 48 is generated on opening a .xd file in Adobe XD.

Troubleshooting and Data Collection

When customer report this issue please ask following questions and collect following logs from the affected machine.

Customer Questionaire

  • Which version of XD was used to create the affected file?
  • What is the current version of XD installed in the machine?
  • What is the OS version?
  • Where was the file stored? Cloud Storage, Network drive, USB or external drive
  • Is there any antivirus activated on the machine? If yes, what is the name of antivirus?
  • Was the file edited by more than one designer?
  • Did machine or Adobe XD crash since the customer is getting the error?
  • What were the last steps performed by the customer since the error?
    • Name of the Artboard you worked on?
    • Steps performed in the artboad and name of the tools used? 

Log Files

Please collect following logs from the user machine.
Windows MAC

Logs collected via log collector tool 

https://helpx.adobe.com/in/creative-cloud/kb/log-collector.html

Logs collected via log collector tool 

https://helpx.adobe.com/in/creative-cloud/kb/log-collector.html

XD file that is giving error 48 XD file that is giving error 48
 

MAC LOgs

  • Open Terminal app
  • Enter “cd Desktop” and hit return
  • enter “log show --predicate 'processImagePath CONTAINS "Adobe XD"' --last 3h >xd-log.txt

(3h = 3 hours, can be set to days ex. 3d in case more time should be captured)

Next Step

1. Go to jira.corp.adobe.com

2. Click ‘Create’, select project Adobe XD & Issue Type Feedback

3. Provide information requested in Description section

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