When a Data Warehouse report contains a date range that extends into the future, then the system waits until the end date range completes before the request enters the queue to be processed. As a result, the request is delayed far beyond its usefulness and has to be canceled. More information can be found in our Help Section on Data Warehouse Best Practices.
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To request the cancelation of a specific request in the interface, have a Supported User reach out to Customer Care with this ID.
If a Data Warehouse request is scheduled recurring, ensure that the correct Request ID is supplied to Customer Care. To check whether it is the correct request, confirm its corresponding From and To date values.
For scheduled requests that are to be canceled in their entirety, a "Cancel" option in red appears to the right of the Status column.
All canceled requests remain in the Request Manager list, but show "Canceled" status.
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