Hot fix for Adobe Captivate 9 issues

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Captivate User Guide

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Applies to: Captivate

某些 Creative Cloud 应用程序、服务和功能在中国不可用。

This hot fix addresses the following issues in Adobe Captivate 9.

Upgrade issues

  • Advanced actions are not upgraded properly:
    • Conditional actions get converted to standard actions in upgraded project
    • Operands in advanced actions appear blank in upgraded project
  • Autoshape buttons fill and stroke are not retained during upgrade

Note:

Back up existing projects created using older versions of Captivate before opening them with Captivate 9.

Other issues

  • Effects are not played fully in SWF files, when the effect duration is less than the default effect duration.
  • Result slide does not show up for a captivate project with more than 45 random question slides.
  • Tab Order dialog box throws Error #2046 on Mac OS X 10.10.5.
  • Distortion issues (objects with in-built states appearing to jump) that occur when responsive projects containing objects with in-built states are opened

Prerequisites for using this hot fix

This hot fix works only with Adobe Captivate 9.0.0.223.

To check the version number of your Adobe Captivate product, go to Help-> About Adobe Captivate.

Installing this hot fix on Windows

  1. Download the zip file from this location.

  2. If Captivate is running, close the application.

  3. Unzip the download files to some location, for example “my folder”.

    The unzipped folder contains the following files:

    • CPHTMLPublish.dll
    • CPObjects.dll
    • CPProjectNSlides.dll
    • VeelaUpgrader.dll
    • CaptivateUI.dll
    • CaptivateUICore.dll
    • CPPainters.dll
    • Adobe Captivate.exe
    • CPApplicationCore.dll
    • sdk\libs\cplibs\9.0\MainMovie.swc
    • sdk\libs\cplibs\10.0\MainMovie.swc

  4. Save the above files in your Captivate installation in another folder, and then replace them with the new unzipped files.

    Note:

    The Captivate windows installation directory is: 

    C:\Program Files\Adobe\Adobe Captivate 9 x64\

    Note:

    Replace only the files mentioned in the list above.

  5. Delete Captivate preferences.

    1. Navigate to the folder where Captivate is installed on your computer
      Note: On Windows, the default location is typically C:\Program Files\Adobe\Adobe Captivate 9 x64.
    2. Open the utils folder.
    3. Double-click CleanPreferencesWin.bat.

  6. Launch Adobe Captivate 9 and check the Captivate version.

    The Captivate version must now be 9.0.0.230.

Installing this hot fix on Mac

  1. Download the .dmg file from this location. 

  2. If Captivate is running, close the application.

  3. Manage the security settings on your Mac.

    1. Go to System Preferences > Security and Privacy > General
    2. Click the lock icon to make changes
    3. Enter the password when prompted.
    4. Select Anywhere.

     

    Managing the security settings on your Mac
    Changing security settings

  4. Open the .dmg file and save the files to some location, for example “my folder."

    The .dmg file contains the following files:

    • Adobe Captivate.app
    • SWF_Components/AccessibilityDialog.swf
    • sdk/libs/cplibs/9.0/MainMovie.swc
    • sdk/libs/cplibs/10.0/MainMovie.swc

  5. Replace the older files in your Captivate installation directory with the new files extracted from the .dmg file.

    Note:

    The Captivate Mac installation directory is:

    /Applications/Adobe Captivate 9/

    Note:

    Replace only the files mentioned in the list above. Do not replace the entire folders.

  6. Delete Captivate preferences.

    1. Navigate to the folder where Captivate is installed on your computer
      Note: On Mac, the default location is typically Applications > Adobe Captivate 9.
    2. Open the utils folder.
    3. Double-click CleanPreferencesMac.

  7. Launch Adobe Captivate 9 and check the Captivate version.

    The Captivate version must now be 9.0.0.230.

After you have applied the hot fix, you can choose to reset your Mac security settings back to the original settings. 

INSTALLER FAILED TO INITIATE

While launching the hotfix, you may encounter the error message:

"Installer failed to initialize. This could be due to a missing file. Please download Adobe Support Advisor to detect the problem."

To fix this issue, follow the troubleshooting steps in the document.

Note:

If you see a HTML5: Uncaught ReferenceError: cp is not defined error, check the forum thread here.