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Last updated on
2 May 2025
Learn how to resolve Error code 501 that occurs when installing or updating Creative Cloud apps on Windows.
While installing or updating Creative Cloud apps using the Adobe Creative Cloud desktop app, you receive Error code 501 with a message indicating that certain apps need to be closed. The error summary may read as follows:
----------------------------------- Summary -----------------------------------
Failed to install UWP Appx package
C:\adobeTemp\ETRDD91.tmp\1\SparklerApp\SparklerApp.appx
with uwpcode 4 (windows error details code = (-2147009278), error = (error 0x80073D02: Unable to install because the following apps need to be closed AppleInc.iTunes_12094.104.41048.0_x64__nzyj5cx40ttqa.) -------------------------------------------------------------------------------
App conflict during installation
This error occurs when the Creative Cloud app package tries to access a file currently being used by a different application. The error message specifically identifies which application is causing the conflict. Follow the given steps to resolve error 501.
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Close the application that is mentioned in the error message (for example, MS Office).
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Select Retry to resume the Creative Cloud installation.
If you are unable to close the specific application, use the following steps to close it using the Task Manager.
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Press Ctrl + Shift + Esc to open Task Manager.
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Navigate to the Processes tab.
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Locate the reported application in the list (such as MS Office) and right-click on it.
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Choose End Task to force-close the application.
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Once the application is successfully closed, select Retry in the Creative Cloud installer to resume the installation process. The installation should now proceed without any interruption.
Outdated installer version (for computers with Intel processors)
Sometimes, Error 501 can occur when you use an outdated version of the Creative Cloud desktop app installer on a Windows computer with an Intel processor. Downloading the latest version of the Creative Cloud desktop app can resolve installation conflicts.
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Close the current Creative Cloud installation, if it's still running.
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Download the latest version of the Creative Cloud desktop app using the given link.
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Save the file and right-click the downloaded file. Then select Extract All.
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Double-click Set-up.exe in the extracted folder.
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If prompted, sign in to your Adobe account to begin installation. Then, follow the onscreen instructions.
Once you have installed the Creative Cloud desktop app, it opens automatically. You can use it to install your Creative Cloud apps.
