Troubleshooting & help
Yes! Luckily, with Illustrator automatic data recovery, you can probably recover most of your work, even if you haven't saved the file recently.
Check Fix Illustrator crash issues to perform some basic checks and fixes, and to find solutions for your specific crash issue.
Identify the GPU card manufacturer, and update the specific GPU drivers.
Update the Wacom drivers.
Uninstall all instances of Microsoft Visual C++ from your machine and install the latest version.
To identify and remove damaged fonts, see Troubleshoot font issues.
In the application bar, click the GPU Performance icon and select GPU Performance. Learn more about GPU Performance.
First, make sure that your video adapter drivers are up to date. If that doesn't resolve the issue, follow the solutions in this GPU Performance troubleshooting guide.
Illustrator runs natively on Apple computers with the Apple silicon M1 chip at 1.5X speed of similarly configured previous generation systems. For more details, see Illustrator for Apple silicon.
You set the options for embedding fonts, images, and other information after choosing File > Save As or File > Save A Copy. Options vary, depending upon the file format you choose. Learn more about saving artwork.
You can select the objects (or texts) you want to overlap and from the menu bar, select Object > Intertwine > Make. To learn more about how to create and edit overlapping designs, see Intertwine objects.
You can create realistic 3D graphics by combining effects and lighting with materials sourced from Adobe Substance.
Illustrator lets you create a shareable link on which others can comment with or without an Adobe account. Select Share > Share for review (Beta) and learn how to share your documents for review.
Yes, you can copy a text or a text frame from InDesign to Illustrator while preserving the font style, format, character, and paragraph properties of the source text. Learn how to copy and paste InDesign text to Illustrator.
There are multiple ways to import or export artwork between Illustrator and Photoshop. Learn how to use Illustrator artwork in Photoshop.
You can download Illustrator from the Creative Cloud apps catalog. Select Download to begin the download and then follow the onscreen instructions. You may be prompted to sign in to complete the download. For more details, see Download Creative Cloud apps.
You can also review Illustrator system requirements to make sure that your system is compatible with our updates. Illustrator runs natively on Apple computers with the Apple silicon M1 chip. For more details, see Illustrator for Apple silicon.
Looking for information on how to install older versions? See Install previous versions of your Creative Cloud apps.
For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.
Yes! You can download trial versions of any Creative Cloud app (including Illustrator) from the Creative Cloud apps catalog. You'll need to sign in with your Adobe credentials to download a trial. Learn how to download and install a Creative Cloud trial.
You can install Illustrator and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you'll need to deactivate it on one of your previous machines. Learn more about installing Creative Cloud app on another computer.
Sign in to your Adobe account. Under the Password section, select Change for Current Password, and then follow the onscreen instructions.
Forgot your password? Learn how to reset it.
Learn how to solve some common sign-in issues to regain access to your account.
Learn how you can update your payment method or billing information.
Switching Creative Cloud plans is easy. Follow these step-by-step instructions to upgrade or change your plan.
In most cases, the trial gets automatically converted to a paid membership. In case you weren't prompted to enter your payment details when signing up for the trial, you can follow these step-by-step instructions to convert your trial to a paid membership.
Learn how to cancel your Creative Cloud membership and understand the Adobe subscription terms. After you cancel your Creative Cloud subscription, you can no longer access your Creative Cloud applications, nor most of the services included in your paid Creative Cloud subscription. Your cloud storage will also be reduced to 2 GB. But you continue to have access to our free membership benefits and any files that you saved directly to your device.
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