Troubleshooting & help

Download & install

How do I download and install Premiere Elements?

If you don't have your original media, you can download Premiere Elements. You need your serial number, Adobe ID, and password to complete the installation. If you have your original discs, see Install Premiere Elements from a DVD.

Why won't Premiere Elements install?

Learn how to resolve installation issues for Premiere Elements on Windows or Mac OS.

Can I download a trial copy of Premiere Elements?

Yes! You can download a trial version of Premiere Elements. You need to sign in with an Adobe ID and password to download a trial. For detailed instructions, see Download and install non-Creative Cloud trial apps.

How do I retrieve my Adobe ID or password?

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

Can I install Premiere Elements on another computer?

You may install a second copy of the software for exclusive use on either a laptop or desktop computer you own, provided that the software on the second laptop or desktop computer is not used at the same time as the software on the primary computer.

Account management

How can I change my password?

Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. For more information on changing your password and other account information, see Manage your Adobe ID account.

My trial expires soon. How do I convert it?

Converting your trial to a paid product is easy. See Install and activate a Try & Buy product.

How do I print a receipt or invoice?

Sign in to your Adobe accounts page with your current Adobe ID and password. Click the Plans & Products tab, and then click View your orders under Order History. Click the order, and then click the printer icon. For more information, see Adobe Store | Online order and payment FAQ.

How do I return or exchange an Adobe order?

See Return, cancel, or exchange an Adobe order for step-by-step instructions.

Fixing video and audio

How do I create slow-motion scenes or speed up the action?

Choose Clip > Time Stretch in Expert mode. Follow the steps in this article to change clip speed and duration.

Can I fix shaky, handheld footage?

Use Shake Stabilizer to automatically stabilize shaky or jerky shots. For information on adjustment options, see Stabilize video footage with Shake Stabilizer.

How do I change the volume of a clip?

Learn how to mix audio and adjust volume using Audio Mixer and SmartMix.

Can I adjust the lighting or color of my footage?

Yes. Use a Guided Edit to adjust the brightness, contrast, and color in your video clips. The Auto Smart Tone tool automatically fixes dull, dim, or washed-out video. For more information, see Editing frames with Auto Smart Tone.

How do I cut frames from my movie?

Learn how to trim clips and split clips.


How do I create titles and credits?

You can create titles using the library of title themes. Find out how to apply prebuilt animations, swap out text, and customize title themes. For more information, see Motion Titles.

How do I set the duration of a photo?

You can specify the duration for all images you import or assign a specific duration to individual still images. Learn how in the article, Set duration for imported still images.

How do I pan and zoom a photo?

Learn how to use Pan & Zoom to create video-like effects on your photos and movie clips.

How do I trim my video clips?

Use the Smart Trim feature to finds and bring together the best scenes based on the style of your video. To learn how to use smart trim, see Smart Trim.

What settings should I use to export and post my movie?

Learn what settings to use to export and share your videos.

Common issues

How can I fix a compiling error?

Restart your computer, then try precompiling your project timeline. If the error persists, see "Error compiling movie" during render or export.

I'm having trouble importing. What can I do?

Follow the troubleshooting suggestions in Troubleshoot video files.

What kind of files can I import?

Premiere Elements accepts a wide range of video formats. See Supported file formats for a complete list.

My movie isn't playing correctly. How can I fix it?

If your video plays too fast, stutters, or appears to drop frames, follow the steps in Troubleshoot digital video playback issues.

I get an error on trying to share my creations on Facebook. What's wrong?

Due to recent changes in the way Facebook is working with third-party developers, direct upload of photos and videos from desktop products to Facebook is no longer supported. Learn more in Unable to upload photos and videos to Facebook.


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