Troubleshoot C++ runtime errors | Adobe products | Windows

Use this document to resolve C++ runtime errors that occur when you use Adobe products.

Re-create the Adobe application preferences file to eliminate problems that a damaged preferences file can cause.

Note: When you use this solution, the Adobe application creates a preferences file and you lose custom settings associated with your current preferences file. However, the file you rename in step 2 is your original preferences file. If you determine that the preferences file is not causing the problem, then you can restore your custom settings by following the instructions below.

To re-create the product preferences file:

If the problem continues, the preferences file isn't the cause. To restore custom settings, delete the new preferences file and restore the original name of the previous preferences file.

Re-create preferences folders

Re-create the Adobe application preferences folder to eliminate problems that damaged preferences can cause.

Note: If you re-create the application preferences folder, you can experience unexpected results. For example, Collaboration, JavaScripts, Organizer, Color Settings, AutoFill, Web Capture, Stamps and Updater, and Color Management Settings can be adversely affected or  not reset.

To re-create the application preferences folder:

If the problem recurs after you re-create the application preferences folder, the problem isn't related to the preferences folder. To restore custom settings, drag the file you moved in step 3 back to its original location. Then, click Yes to replace the new preferences folder.

Run or install the product from a new user account

Create a user account that has the same permissions as the account that you use when the problem occurs. If the problem doesn't recur, then the original user account could be damaged. For instructions on creating a user account, see "To add a new user to the computer" in Windows Help or contact your system administrator.