When troubleshooting issues with the ad hoc analysis capability, it can be necessary to obtain its log file. Adobe can use the log file to locate the root cause of the issue and provide a resolution. The discover.log file contains all user interactions, report loading information, and Java error messages across all sessions. It hashes any protected information, such as the user's password. Large log files are split into 10-MB increments. When providing Adobe with the log files, ensure that all files are selected.

To obtain the discover.log file for Windows, do the following:

  1. Click the start menu and select Run, or press [Win]+R.
  2. Paste the following into the text field, and click OK:
    %appdata%/../Local/Adobe/Discover/log
  3. Highlight all files in the folder, then right-click and choose Send to > Compressed (zipped) Folder.
  4. Provide the Adobe representative with the .zip file.

To obtain the discover.log file for Mac OS, do the following:

  1. Open the Finder and navigate to /Users/your-user/.adobe/Discover/log
  2. Highlight all files in the folder, then right-click and choose Compress.
  3. Provide the Adobe representative with the .zip file.

If the total size for these compressed files exceeds 10 MB, an Adobe representative can provide a temporary FTP location.

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