To eliminate any Caching issues on the user's machine so that the images are reflected correctly and the data export works successfully (these are the examples being considered here).


  • All Versions of Campaign.
  • Operating System: Windows 7, Windows XP, Windows 10


In the above mentioned scenarios / examples, firstly the below steps can be implemented to perform Soft and Hard Cache clear.

The following steps help in performing the Hard and Soft Cache clearing which can help resolve the above issues such as the new logos being reflected correctly, able to successfully export the data which are machine specific / user specific.

Clear soft cache

Once you login, please go to File > Clear the local cache. After this, logout and log back in. If this still doesn’t help, please try clearing the Hard Cache by performing the below steps:


Clear hard cache

  1. On the client console, choose File > Clear the local cache.

  2. Logout and close the client console (rich client).

  3. Go to the following locations, based on your operating system version:

    • Windows 7: C:\Users\<Username>\AppData\Roaming\Neolane\NL_5\
    • Windows XP: C:\Documents and Settings\<Username>\Application Data\Neolane\NL_5

    Here you will see many xml files named nlclient-config-<alphanumerical value>.xml.

  4. Delete these xml files and associated folders.

    Let op:

    Do not delete nlclient_cnx.xml file.

  5. Sign in to client console.