Sharing audiences with Audience Manager or People core service

Go to the Audiences menu.

In the action bar, select Create to be taken to the screen to create an audience.

Specify the label of the new audience.

Set the audience Type to Experience Cloud to indicate that the audience being created is an audience that was imported from People core service.

From the Name of the shared audience field, select the audience to import. Only segments can be imported. Granular data including key-value pairs, traits and rules are not supported.

Select the corresponding Shared Data Source.

If the selected data source is configured to use an encryption algorithm, an additional option offers you the possibility to Force reconciliation with a profile. Check this option if the Channel field of the data source is set to Email or Mobile (SMS) and if you want to leverage profile data.

If you do not select the Force reconciliation with a profile and if Channel is set in AMC Data source to Email or Mobile (SMS) then all the encrypted declared IDs are decrypted. An audience of type File with a list of all the email addresses/mobile phone numbers is created/updated. This way, no email address/mobile phone number is lost while importing a shared audience through this integration, even if that profile does not exist in Campaign. Note that this type of audiences cannot be used directly as they need to be reconciled manually using workflows.

Confirm to create the audience.

The audience is then imported via a technical workflow. It is composed of records of which the ID ('Visitor ID' or 'Declared ID') was able to be reconciled with the profile dimension. IDs from the People core service segments that are not recognized by Adobe Campaign are not imported.

Create a new workflow from a program, a campaign, or the list of marketing activities.

Using the different activities available, target a set of profiles.

After the targeting, drag and drop a Save audience activity into the workflow, then open it.

Select Share in Adobe Experience Cloud.

Specify the audience using the Shared audience field. In the window that opens, you have the choice of selecting an existing audience or creating a new audience:

In order to be reconciled and exchanged, the records must have an Adobe Experience Cloud ID ('Visitor ID' or 'Declared ID'). Non-reconciled records are ignored when importing and exporting audiences.

To finish, click the check mark located at the top right of the screen.

Select the corresponding Shared Data Source.

If you like, check the Generate an outbound transition box to use the profiles that were exported. Only the profiles that can be reconciled are exported.

Confirm the activity's configuration and save your workflow.

Start your workflow to export your audience. Synchronization between Adobe Campaign and People core service can take several hours