Workflow Auto-Advance does not work

Issue

You have an auto advanced workflow that is supposed to advance automatically to the next step if not resolved in the predefined time. However, that workflow stays in the same step.

Solution

By default, the notification service is disabled. Do the following to enable it:

  1. Connect to your instance via Cqd.
  2. Open the /apps/CFC/templates/Workflow/notification_config.any file.
  3. Change the line:
    /state "off" # on = notification is enabled, off = is disabled

    to

    /state "on" # on = notification is enabled, off = is disabled
  4. Restart your instance.

Additional information

This issue can occur when the notification service is disabled.

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Adobe MAX 2024

Adobe MAX
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Adobe MAX

De creativiteitsconferentie

14–16 oktober Miami Beach en online

Adobe MAX 2024

Adobe MAX
De creativiteitsconferentie

14–16 oktober Miami Beach en online

Adobe MAX

De creativiteitsconferentie

14–16 oktober Miami Beach en online