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Troubleshooting & Help

Adobe Experience Manager is a web-based client-server system for building, managing and deploying commercial websites and related services. It combines a number of infrastructure-level and application-level functions into a single integrated package. 

Customers with a valid maintenance and support contract should have received a mail notification with a code and be able to download AEM from the Adobe Licensing Website

More information about deploying the AEM software.

Visit our AEM Sustenance Hub for information on AEM releases.

As a licensed customer, you can get support for AEM from our Customer Care team. You can also ask us questions in the AEM Community or on the @AdobeExpCare Twitter handle.

You're in the right place for the latest documentation for AEM 6.3.

We also have documentation for other versions of Adobe Experience Manager. You can use the version component on any page to move between versions, or pick from this list.

** version no longer officially supported by Adobe

You can find all the release notes for AEM here:

If you have questions you can reach out to our AEM Community team or ask us on Twitter @AdobeExpCare

Learn more about the Adobe Experience Manager 6.3 platform and our managed services approach or dive into some of our new video introductions to the features in this latest release.

AEM Sites is a content management system within Experience Manager that gives you one place to create, manage, and deliver digital experiences across websites, mobile sites, and on-site screens to make them global in reach, yet personally relevant and engaging. Learn more or dig into some of our new video feature tutorials.

AEM Assets lets your organization easily create, manage, deliver and optimize digital assets from a multi-tenant cloud platform. Dig into some of our new video feature tutorials around AEM Assets.

AEM provides an easy-to-use solution to create, manage, publish, and update complex digital forms while integrating with back-end processes, business rules, and data.

AEM Forms combine form authoring, management, and publishing along with correspondence management capabilities, document security, and integrated analytics to create engaging end-to-end experiences. Dig into some of our new video feature tutorials for AEM Forms.

AEM Livefyre is an all-new Experience Manager capability that lets you tap into everything shared on the web to create a constant flow of fresh and high-quality content on your own sites. Learn more or jump right into our guides.

Communities is an Experience Manager capability that helps you create online community experiences, including forums, user groups, learning resources, and other social features that are valuable to customers, employees, and your brand. Learn more.

Adobe has a number of key resources to help you get the best from AEM.

The AEM Community is constantly producing example workflows, tutorials and content code samples from suggestions and collaborative work.

AEM has many uses in organizations and is broad enough to deliver functionality across a company. If you're looking to dig into first steps, you can visit our Getting Started Guides:

We also have a new getting started guide for the step by step creation of your first website using AEM as well as a step by step recipe for deploying our Digital Foundation solution, for which AEM is a key building block.

MicroKernels act as persistence managers and understanding these is key to a successful AEM implementation. Choosing one to fit your needs depends on the purpose of your instance and the deployment type you are considering. Learn about their recommended uses in the most common AEM setups.

Security is a key consideration in your installation of AEM. Learn about the various steps and measures required to ensure that your AEM installation is secure when deployed. The checklist is intended to be applied from top to bottom. 

Check AEM FAQs to get the answers to some of the most frequently asked questions about AEM. 

The AEM Community has thousands of members around the world. They range from people new to Experience Manager, to seasoned expert developers and administrators.  We are there to help you from questions about AEM capabilities through to helping with development questions. We hold regular Expert sessions with internal and external expert users and help produce samples, articles and tutorials for you.

Join the community today for access to the best content, people and knowledge. It's open to everyone, if you have an interest in AEM, then you're welcome. Drop by today.

There are a whole host of events for members! Every month we hold sessions where you can Ask the Expert on specific AEM topics. We also will let you know about major events, such as Immerse or the Adobe Summit, or even User Group events in your area.

The best thing to do is visit the AEM Community today and see what's going on.

The AEM community team is continually producing 'how to' guides and code samples to help Experience Manager developers and users get to grips with the solution. Here is our full list of practical articles and code samples.

The AEM Community holds regular events to help educate members on techniques and best practices. You can attend these live webcasts or play them back at your leisure. We have Expert events and also feature overviews and what's new recordings.

Guide and tips for troubleshooting AEM 6.3 logs

Contact options

Support portal: Follow the Article Support for Experience Cloud.

Phone: 1-800-497-0335 (US & Canada).

Get phone numbers for other regions.

Phone: 1-800-497-0335 (US & Canada).

Get phone numbers for other regions.


  1. Include case details to open a ticket via email. 
  2. Send your case to customercare@adobe.com.