Troubleshooting & help

Adobe Primetime is a multiscreen TV platform that helps broadcasters, cable networks, and service providers create and monetize engaging, personalized viewing experiences. Learn more.

Primetime technical reference materials are located here.

The Primetime API covers many areas. Dig into our developer API guides here.

The Experience Cloud Community team is happy to help you out on Twitter @AdobeExpCare.

Contact options

Support portal: Primetime login


  1. Include case details to open a ticket via email. 
  2. Send your case to

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