Laatst bijgewerkt op
13 feb. 2023
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Ook van toepassing op FrameMaker (2019 release), RoboHelp (2019 release), Technical Communication Suite (2019 release)
Issue
When installing the Adobe FrameMaker and Adobe RoboHelp 2019 releases, or release updates using Help > Updates, a blank white screen appears after the sign-in screen.
Solution
If you are installing FrameMaker or RoboHelp:
- Replace the Set-up.exe file inside the appropriate FrameMaker/RoboHelp ESD installer folder with the one placed at Set-up-Location-1.exe.
- Reinstall FrameMaker or RoboHelp.
- If the issue persists, replace the latest Set-up.exe file with the one placed at Set-up-Location-2.exe and run the installer again.
If you are installing updates:
- Replace the Set-up.exe file at
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox
with the one placed at Set-up-Location-1.exe or Set-up-Location-2.exe. - Reinstall the updates using Help > Updates.