Learn how to cancel your subscription to Acrobat or to Document Cloud PDF services such as Adobe PDF Pack, Adobe Export PDF, Adobe Send for Signature, and Adobe Send & Track.

Before you cancel your membership or subscription, read the Adobe subscription terms. Only purchases made directly from Adobe.com can be returned to Adobe. 

How to cancel

If purchased directly from Adobe

If you purchased your Acrobat or Document Cloud subscription directly from Adobe, you can cancel your subscription at any time.

  1. Go to http://adobe.com/go/account, and sign in with your Adobe ID and password, or with your social (Facebook or Google) account. 

    Бележка:

    Your Adobe ID is the email address you used when you signed up for your subscription.

  2. Under Plans, click Manage plan for the plan you want to cancel.

    If Manage plan is not displayed, contact Adobe Customer Care to cancel your subscription.

    Manage plan
  3. Under Plan & payment, click Cancel plan.

    Бележка:

    Don't see a Cancel plan button? Contact Adobe Customer Care to cancel your membership.

    Cancel plan
  4. Select the reason that you would like to cancel, and then click Continue.

    Reason for cancelation
  5. On the screen that follows, you can choose to keep your plan, continue with cancellation, or chat with customer support.

    Бележка:

    If you need help, contact Adobe Customer Care. You may be asked to sign in. Sign in with your Adobe ID and password.

If purchased from a reseller (Amazon, iTunes, Best Buy, and so on)

If you purchased your membership or subscription from a seller other than Adobe, contact the seller for assistance.

Cancel a teams subscription

To cancel a teams subscription, contact Adobe Customer Care.

Cancel an enterprise subscription

To cancel an enterprise membership, contact your account manager.

What happens when I cancel?

Do I get a refund?

Annual subscription (paid monthly)

If you cancel within 14 days of your order, you will receive a full refund.

If you cancel after 14 days, your service will continue until the end of that month’s billing period, and you’ll be charged an early termination fee of 50% of your remaining contract obligation. For example, if you have 5 months of your contract left when you cancel and you pay $20/month, you’d pay 50% of the $100 remaining balance = $50 early termination fee.

Annual subscription (prepaid)

If you cancel within 14 days of your order, you will receive a full refund. If you cancel after 14 days, your payment is non-refundable and your service will continue until the end of your contracted term.

Month-to-month subscription

If you cancel within 14 days of your order, you will receive a full refund. If you cancel after 14 days, your payment is non-refundable and your service will continue until the end of that month’s billing period.

Бележка:

The refund only applies for 14 days after the original purchase, not for subsequent renewals.

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