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Purge users

  1. Learning Manager User Guide
  2. Introduction
    1. New features summary
    2. Release Notes
    3. System requirements | Adobe Learning Manager
    4. Adobe Learning Manager reference site (ALM reference site) package for AEM Sites
    5. Learning Manager compliance to GDPR
    6. Accessibility in Learning Manager
    7. Support for custom domain
  3. Get Started
    1. Getting started as Administrator
    2. Getting started as an Author
    3. Getting started as a Learner
    4. Getting started for Managers
    5. Getting started as an instructor in Learning Manager
  4. Administrator
    1. User log in
    2. Add users and create user groups
    3. Add classroom locations
    4. Create course modules, instances, and learning programs
    5. Learning Manager Content Catalog
    6. Content marketplace
    7. Reports
    8. Learning Paths
    9. Learning plans
    10. Manage Learning Manager orders and billing
    11. Job Aids
    12. Certifications
    13. Catalogs
    14. Add users in bulk
    15. Peer accounts
    16. Create and modify skills and levels
    17. AI-based recommendation of courses
    18. Gamification
    19. Customize learner homepage
    20. Badges
    21. Color themes
    22. Learner transcripts
    23. Waitlist & attendance management
    24. Fluidic player
    25. Announcements
    26. Email templates
    27. Adobe Connect integration
    28. Settings
    29. Notifications
    30. iPad & Android tablet users
    31. Getting started as Administrator
    32. Purge users
    33. Tags
    34. Learning Manager Content Catalog
    35. Custom roles
    36. Catalog labels
    37. xAPI in Learning Manager
    38. Monitoring and moderating Social Learning as an admin
    39. Enable full control of shared catalog
    40. Map skill with skill domains
  5. Integration Admin
    1. Migration manual
    2. Learning Manager Connectors
    3. Integrate Learning Manager with AEM
    4. Install Salesforce package in Learning Manager
    5. Install Microsoft Teams connector
    6. Application developer manual
    7. Learning Manager App for Salesforce
    8. Settings
    9. Manage custom roles via CSV files
  6. Authors
    1. User login
    2. Content library
    3. Creating, modify, and publish courses
    4. Catalogs
    5. Job Aids
    6. Adobe Connect integration
    7. Add learning objects in different locales
    8. User notifications
    9. Email templates
    10. How to choose course modules?
    11. Preview as learner
    12. Settings
    13. xAPI in Learning Manager
  7. Instructor
    1. Modules
    2. Managing learners for your session
  8. Learner
    1. Log in
    2. Profile Settings
    3. Catalogs
    4. Courses
    5. Fluidic player
    6. Learning Programs
    7. Certifications
    8. Job Aids
    9. Badges
    10. Skills & Levels
    11. Gamification
    12. User notifications
    13. Announcements
    14. Waitlist & attendance management
    15. Learning Manager app for Salesforce
    16. Adobe Connect integration
    17. Learner App for mobiles and tablets
    18. Social Learning in Learning Manager
    19. Adobe Learning Manager desktop application
    20. Learner home page
    21. Share to Social Learning
    22. System requirements | Adobe Learning Manager desktop application
  9. Manager
    1. User log in
    2. Manager dashboard
    3. Reports
    4. Learning Objects
    5. User notifications
    6. Learner transcripts
    7. Settings
    8. iPad & Android tablet users
  10. Frequently Asked Questions
    1. Frequently Asked Questions for Administrators
    2. Frequently Asked Questions for Authors
    3. Frequently Asked Questions for Instructors
    4. Frequently Asked Questions for Managers
  11. Knowledge Base
    1. Unable to log in to Learning Manager
    2. Learning Summary does not display current data
    3. Unable to upload a CSV
    4. Generate a HAR file
    5. L1 feedback auto popup does not appear
    6. Unable to view certain courses under catalog while creating a Certification
    7. Unable to view certain course under catalog while creating a Learning Program
    8. Issues in retiring a Learning Program
    9. Unable to assign a badge
    10. Session expires in Learning Manager
    11. Unable to search a course
    12. Troubleshoot migration issues
    13. Troubleshoot Learning Manager app issues
    14. Users get auto deleted in Learning Manager
    15. Publishing issues in the EU domain
    16. Unable to register as external user
    17. Okta Active Directory integration with Adobe Learning Manager
    18. Unable to view learners in a course
    19. Unable to view calendar
    20. Module is not marked complete after completing a course
    21. Unable to achieve a skill after completing a course
    22. Radio buttons are missing
    23. Unable to view file submissions in Learning Manager

Know more about purging user data in Learning Manager.

Overview

Use the purge user feature to remove personal identifiable information and learning records of the user from Learning Manager. Note that Delete and Purge User are two different features. While a deleted user can be restored, all user data and learning records associated with a purged user cannot be restored.

Бележка:

Purge user action can have the following results:

  • If a user is purged, the links in import logs does not work to avoid the download of old CSVs and bringing back the user data again into the system.
  • If an Author is purged, his name is replaced by the name of the Admin who purged that user.
  • If Instructors are purged, they are removed from sessions. Admin has to replace/add instructors for such sessions.
  • Purging a user in Prime does not remove the user in any external applications (third-party systems or other applications written by you). Contact external application owners to get the users removed from such applications.
  • If a purged user is referred in the configuration settings of a connector, the connector is disabled. The connector needs to be reconfigured by the Admin to resume.

To purge users, follow these steps:

  1. As an Administrator, select Users from the left pane. The Internal Users page opens.

  2. Delete the users you want to purge. To delete, select one or more users using the checkbox. Open the Action drop-down and select Delete User.

  3. In the left pane, select User Cleanup. The User Cleanup page appears with the list of deleted users. Use the radio buttons to select the user to purge. You can only purge one user at a time.

    Select the user to purge
    Select the user to purge

  4. Open the Actions drop-down menu and select Purge User

    Select Purge User from the Actions drop-down
    Select Purge User from the Actions drop-down

  5. A dialogue box appears seeking confirmation. Once purged, all user data and learning records associated with the selected user is deleted permanently. Once purged the action cannot be undone. To confirm, click Purge.

    Confirm data purge
    Confirm data purge

  6. Once you confirm and click Purge, the purge request is accepted. You receive a notification once the action is complete. A purge request ID is also provided. You can provide this ID to the CSM to track the request.

Bulk purge of users

You can select the first 50 users and purge the users in one shot. This allows Administrators to select 50 users at once and purge them together. This helps Administrators when they wish to purge users in bulk. It's always a best practice to check the users who are selected for purging. This is important to ensure only the correct set of users are getting purged. 

Bulk purge of users
Bulk purge of users

Purge using CaptivatePrime UI- Enterprise  
Delete selected user from the requesting enterprise account.
Yes
Delete all users from all Trial accounts whose email, adobe_id matches selected users email. Yes
Delete all users from all Trial accounts whose email, adobe_id matches selected users email and he/she is the creator of the trial account. No
Delete User’s email from all the other fields of the requesting Enterprise account and All Trial Accounts. Yes
Notify initiator of deletion confirmation. Yes
Purge using CaptivatePrime UI- Non-Enterprise  
Delete Selected User from the requesting Trial Account. Yes
Delete all users from all Trial accounts whose email, adobe_id matches selected users email. Yes
Delete all users from all Trial accounts whose email, adobe_id matches selected users email and he/she is the creator of the trial account. No
Delete User’s email from all the other fields of the All Trial Accounts. Yes
Notify initiator of deletion confirmation. Yes
Purge other users- Enterprise (individuals who are not internal or external Prime users)  
Delete selected user from all other fields of the requesting Enterprise account and All Trial Accounts. Yes
User deletion from accounts. No
Notify initiator of deletion confirmation.  Yes
Purge other users- Non-Enterprise (individuals who are not internal or external Prime users)  
Delete selected user from all other fields of All Trial accounts. Yes
User deletion from accounts. No
Notify initiator of deletion confirmation. Yes
Purge using Adobe IMS- Enterprise  
Notify Enterprise Admin about the request. Yes
Check Email fields for sending notifications. No
Purge using Adobe IMS- Non-Enterprise  
Delete all users having the provided AdobeID/Email from All Trial Accounts. Yes
Delete all users of a Trial account if the provided Email/AdobeId was the creator of the Account. Yes
Delete the select email id from all other fields of all Trial Accounts. Yes

Prime is now GDPR compliant. For more information on GDPR compliance, see Learning Manager compliance to GDPR.

Frequently Asked Questions

1. How many days does it take for a purge request to complete?

A request to purge users takes a maximum of 30 days to complete.

2. Can you perform a bulk purge in Learning Manager?

Yes, you can perform a purge in bulk. However, you can only perform a bulk purge of 50 users.

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