Content curation

Since Social Learning is an informal learning, its functionality is similar to other social media platforms. People often find social media distracting because they frequently consume irrelevant content which affects their productivity. This thought can be catered by content moderation and curation.

Manual-Only Curation and No Curation are two curation options that can be selected by the admin.

Auto-assisted Manual Curation: Learning Manager has an artificial intelligence-based auto curation engine that can intelligently find out the essence of the content of any format that can later be served to the desired learners. It can also approve or reject a content from being posted based on its given confidence score.

For example, Adarsh is a learner and he found a blog interesting, so he posts it on Adobe Learning Manager’s Social Learning platform. The post is then fed to the AI-powered Content Curation Engine which predicts the skills present in the content and compares those skills with the associated board skills. If any of the skills match, then the content is posted otherwise it is sent for manual-only curation.

The minimum confidence score required for posting is 50%.

Manual-Only Curation: To check the authenticity of the content before it goes live, Administrator can enable Manual-Only Curation setting. Once Manual-Only curation setting is enabled, it goes to the Top SMEs (Maximum 3) for curation. Based on the average response, the post is approved/rejected accordingly. If the response is greater than equal to 50 percent, the post goes live else rejected. For more information on SMEs, click here.

In the new scope, he/she gets points for activities across boards.

On the Social leader-board sections, a user can see all users of his/her scope along with special users.

If you have been granted special user privileges, you can see all users in the account in your leader-board, irrespective of the users’ scopes.

If special users become SMEs by gaining sufficient points, they appear in the Top Subject Matter Experts list in the social leader-board.

For any changes to take effect, wait for 60 minutes.

Scope settings

In Social Learning, a Scope determines the boards you that you see, which controls the visibility of the content. If a user has a scope, for example, Vendor_A, he/she can only see boards and associated posts that have been created by others belonging to the same scope Vendor_A.

This allows the Administrators to maintain a cohort of users, for example, vendors, partners or departments in an organization separate.

Enable social learning and leaderboard for both internal and external users.

There are separate sections to enable internal and external users.

Enable for Internal learners

In this section, you can choose the user characteristic to define the scope of social learning for internal users. Users with the same characteristics value share the same Social Learning space.

From the User characteristic drop-down list, choose the required option.

Select the user characteristics to define the scope

By default, the option All Internal Users in the User characteristic drop-down list option is always selected.

You can scope internal users based on their active fields.

Enable for External learners

To define the scope of learning for external users, use an external profile. Learners with the same external profile share a common Social Learning space.

Enable scope for external learners

External users are scoped based on their external profiles.

For example, from the list above, if you enable Acme Corp, all learners belonging to Acme Corp can see the boards that they have created. If you disable the option Henry Cavill, the learners cannot see any board created by Henry Cavill.

Admin can scope the visibility of the content based on active field displayed in the User characteristic field.

For example, the admin can set the scope to User Type (Internal/External) users. On setting the scope to User Type, the content shared on the Social Learning platform by any internal learner is only visible to other internal learners in the organization and not the external users and conversely.

After a User Characteristic is selected by the Admin, he or she can limit Social Learning feature to Learners and Learner groups by selecting the check box below the User characteristic field. Click the value field to select the learner or learner groups for whom you want to enable the Social Learning feature.

By default, the scope is set by the User Type that is Internal or external learners.

If the active field does not contain any value, then the Value field drop-down list will not be visible to the admin.

Users can also post their content by using Adobe Learning Manager desktop application. Depending on whether you are a Mac or Windows user, click the given links to download the desktop application and follow the given steps to install it onto your system. If you are facing any difficulties in installation, click here.

Download configurations

For Enterprise Servers, admin can change the location from where learners can download the desktop application for both Windows and Mac.

Change the dowmload location

Enterprise Server URL must be publicly hosted.

Board Creation Permissions

To restrict the creation of boards by all learners and to moderate the boards effectively, an Administrator can grant permissions to create boards to a select group of users.

Set permissions to create a board

By default, the option All Learners is enabled.

All Learners: If you choose this option, all internal and external users can create boards.

A group of learners: If you choose this option, only users having permissions to create a board see the Create New Board link in Social Learning. Choose the user group that must be granted permission to create a board. You can also add auto generated as well as custom user groups.

Users who share the same scope can only see the board. For users who do not have permission, the Create New Board link remains invisible.

For any changes to take effect, wait for 60 minutes.

Special Users

An Administrator can grant special privileges to a user group, using which members of the group can participate in all boards. Any restrictions that were set in the Scope Settings section is bypassed by the special user group.

The user group can be either auto-generated or custom.

A user who has been granted this privilege has access to all boards, except private boards.

Grant special privileges

When the Administrator selects a user group, by default, all users in the group can access all boards, irrespective of the scope of the user. Any user with these elevated privileges can view and participate in all internal and external boards.

Special users receive curation requests across all scopes if users have sufficient SME points for that skill.

If the user does not have the required SME points, then the curation privileges are passed on to the top three SMEs of that skill.

In the new scope, he/she gets points for activities across boards.

On the Social leader-board sections, a user can see all users of his/her scope along with special users.

If you have been granted special user privileges, you can see all users in the account in your leader-board, irrespective of the users’ scopes.

If special users become SMEs by gaining sufficient points, they appear in the Top Subject Matter Experts list in the social leader-board.

For any changes to take effect, wait for 60 minutes.

Customize the social banner

The Administrator can customize the title and the subtitle that appear on the header image on the Social Learning homepage. Whatever the Administrator decides to enter as title and subtitle, the same features on the Learner’s social learning homepage.

  1. On the Admin app, click Social Learning > Settings.

  2. Click Customize.

  3. Change the banner image. The dimensions of the image must be at least 1600 px X 240 px.

  4. Toggle the option to hide or display the Know More link on the banner.

  5. Enter the title and the subtitle in the fields specified below:

    Customize the social banner

You have a few other options:

  • Language: From the drop-down list, choose the language to translate the title and subtitle to. You can also add custom text for different languages.

  • Replicate: Click this button to replicate the title and subtitle across all languages.

  • Reset: Click this button to revert to the original title and subtitle.

    On the Social Learning homepage, the information provided by the Administrator displays as the page header.

Social Learning View

An admin can select the social learning view from the following settings:

  • Post View - Selecting this option displays the individual posts of all boards.
  • Board View - Selecting this option displays the all available boards.

Auto-curation of content

Moderating content manually is often prone to errors and time-intensive. In addition, the process is not scalable and is unsuitable for high volume of social activities. Therefore, curating content automatically becomes critical when serving many users who are active socially.

In Learning Manager, there is an option to curate content automatically. The curation is driven by an AI-enabled engine, which maps works with the pre-defined skills, after the Admin maps the pre-defined skills with a skill. For more information, see Skill domain mapping.

In auto-curation, the following types of content are allowed:

  • PDF
  • Audio and video files
  • Presentations- PPT or PPTX
  • Documents- .doc, .docx

An Administrator can enable the option to curate content automatically from within the Administrator app.

  1. On the left pane of the Admin app, click Social Learning.

  2. On the page, click the tab Settings.

  3. Enable the option Auto-assisted Manual Curation.

    Select the Auto-assisted Manual Curation option

When a user uploads a content in a board, an AI-based algorithm scrapes the text from the content, and the text is then passed onto the curation engine. The curation engine tries to find the skills present in the content.

The predicted skills from the uploaded content are matched with the ones with the board in which the content was uploaded. If any skill matches with a confidence score of more than 50% of the board skill, the content is posted in the board. If the confidence score is less than 50%, the content is sent for manual curation.

Whenever a content gets auto-curated, the user gets a notification that the content is available in the board where it was previously uploaded.

Flowchart of curation settings

It is recommended that the Administrator adds SMEs for skills if Manual-Only curation is ON. Administrator can add SMEs by providing SME points in advance to users with expertise in a skill. To know more about how to provide points to SMEs, click here.

No Curation: All learner’s post gets posted automatically without any content moderation.