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Troubleshooting Migration issues

  1. Learning Manager User Guide
  2. Introduction
    1. New features summary
    2. Release Notes
    3. System requirements | Adobe Learning Manager
    4. Adobe Learning Manager reference site (ALM reference site) package for AEM Sites
    5. Adobe Learning Manager App for Microsoft Teams
    6. Learning Manager compliance to GDPR
    7. Accessibility in Learning Manager
    8. Support for custom domain
  3. Get Started
    1. Getting started as Administrator
    2. Getting started as an Author
    3. Getting started as a Learner
    4. Getting started for Managers
    5. Getting started as an instructor in Learning Manager
  4. Administrator
    1. User log in
    2. Add users and create user groups
    3. Add classroom locations
    4. Create course modules, instances, and learning programs
    5. Content marketplace
    6. Reports
    7. Learning Paths
    8. Learning plans
    9. Manage Learning Manager orders and billing
    10. Job Aids
    11. Certifications
    12. Catalogs
    13. Add users in bulk
    14. Impersonate a Learner and Manager
    15. Multiple SSO Logins
    16. Peer accounts
    17. Create and modify skills and levels
    18. AI-based recommendation of courses
    19. Gamification
    20. Customize learner homepage
    21. Badges
    22. Color themes
    23. Learner transcripts
    24. Waitlist & attendance management
    25. Fluidic player
    26. Announcements
    27. Email templates
    28. Adobe Connect integration
    29. Settings
    30. Notifications
    31. iPad & Android tablet users
    32. Getting started as Administrator
    33. Purge users
    34. Tags
    35. Learning Manager Content Catalog
    36. Custom roles
    37. Catalog labels
    38. xAPI in Learning Manager
    39. Monitoring and moderating Social Learning as an admin
    40. Enable full control of shared catalog
    41. Map skill with skill domains
  5. Integration Admin
    1. Migration manual
    2. Learning Manager Connectors
    3. Integrate Learning Manager with AEM
    4. Install Salesforce package in Learning Manager
    5. Install Microsoft Teams connector
    6. Application developer manual
    7. Learning Manager App for Salesforce
    8. Settings
    9. Manage custom roles via CSV files
  6. Authors
    1. User login
    2. Content library
    3. Creating, modify, and publish courses
    4. Catalogs
    5. Job Aids
    6. Adobe Connect integration
    7. Add learning objects in different locales
    8. User notifications
    9. Email templates
    10. How to choose course modules?
    11. Preview as learner
    12. Settings
    13. xAPI in Learning Manager
  7. Instructor
    1. Modules
    2. Managing learners for your session
  8. Learner
    1. Log in
    2. Profile Settings
    3. Catalogs
    4. Courses
    5. Fluidic player
    6. Learning Programs
    7. Certifications
    8. Job Aids
    9. Badges
    10. Skills & Levels
    11. Gamification
    12. User notifications
    13. Announcements
    14. Waitlist & attendance management
    15. Learning Manager app for Salesforce
    16. Adobe Connect integration
    17. Learner App for mobiles and tablets
    18. Social Learning in Learning Manager
    19. Adobe Learning Manager desktop application
    20. Learner home page
    21. Share to Social Learning
    22. System requirements | Adobe Learning Manager desktop application
  9. Manager
    1. User log in
    2. Manager dashboard
    3. Reports
    4. Learning Objects
    5. User notifications
    6. Learner transcripts
    7. Settings
    8. iPad & Android tablet users
  10. Frequently Asked Questions
    1. Frequently Asked Questions for Administrators
    2. Frequently Asked Questions for Authors
    3. Frequently Asked Questions for Instructors
    4. Frequently Asked Questions for Managers
  11. Knowledge Base
    1. Unable to log in to Learning Manager
    2. Learning Summary does not display current data
    3. Unable to upload a CSV
    4. Generate a HAR file
    5. L1 feedback auto popup does not appear
    6. Unable to view certain courses under catalog while creating a Certification
    7. Unable to view certain course under catalog while creating a Learning Program
    8. Issues in retiring a Learning Program
    9. Unable to assign a badge
    10. Session expires in Learning Manager
    11. Unable to search a course
    12. Troubleshoot migration issues
    13. Troubleshoot Learning Manager app issues
    14. Users get auto deleted in Learning Manager
    15. Publishing issues in the EU domain
    16. Unable to register as external user
    17. Okta Active Directory integration with Adobe Learning Manager
    18. Unable to view learners in a course
    19. Unable to view calendar
    20. Module is not marked complete after completing a course
    21. Unable to achieve a skill after completing a course
    22. Radio buttons are missing
    23. Unable to view file submissions in Learning Manager

This document contains basic troubleshooting tips to solve some of the typical problems that you may encounter while migrating data and content from existing LMS to Learning Manager.

Generic migration issues

Unable to log in to FTP folder or content folder

Ensure that your accounts have been created in the FTP and Box services. When you create a migration project, you request to set up these two services. As soon as you create the services, you receive emails from Exavault and Box to reset or set up the passwords. If you do not remember the passwords, you can reset them by visiting the Exavault and Box websites. 

Jobs are not reflected even after clicking Refresh button

  • Ensure that the CSV files are uploaded to the correct folder in Exavault FTP. The path structure should be as follows:

            Account>Project>Sprint location

  • Ensure that the file names of CSV files are as per the CSV specification names:
    • course.csv
    • course_instance.csv
    • course_module.csv
    • enrollment.csv
    • module.csv
    • module_version.csv
    • user_course_grade.csv 

Failures are shown for jobs with error records

  1. Download the error logs by clicking Download error records link
  2. Correct the original CSVs based on the reported errors, and
  3. Re-run the Sprint with the modified CSVs.

Best practice is to run modified CSVs in a new Sprint when the number of changes are less as compared to the total number of records.

Unable to log in to Learning Manager application even after stopping the Sprint migration

It may take 10-15 mins to unlock an account once a Sprint run is stopped or completed. Try to access the application after 15 minutes.

Some of the migration jobs display 'In Progress' status even after 'Stop' is triggered.

It may take 10-15 minutes to stop executing all the jobs once it is in 'In Progress' state. Please re-check the status after 10 mins. 

Unable to create a Sprint as the button is disabled

Ensure that the current Sprint is marked as complete, before creating a Sprint. Click Mark Sprint Complete at the top of the page to complete a Sprint migration. 

Unable to mark a Migration Project as complete as the button is disabled

Ensure that the current Sprint is marked as complete, before marking the migration project completion. Click Mark Sprint Complete at the top of the page to complete a Sprint migration. 

CSV issues

module_version.csv file migration is failing and content is not migrated yet

Ensure that the content is available in Content folder (Box account under the specified migration project, sprint path). Also, ensure that you have selected the option Yes for Will you be migrating content for this Sprint? question in the Sprint creating page. 

If you forget to select Yes, and proceed further in this sprint, then you have to wait till you complete this sprint. Create another sprint and ensure to click Yes. 

enrollment.csv or user_course_grade.csv records fail with an error message 'Not a valid PrimeId'

Ensure that the email id provided as part of userId, assignedByUserID fields belong to valid Learning Manager users. If not, please add the user, create a new Sprint with Sync Users option selected. In case  the user is not part of the organization, add the user as a deleted user in Prime by using Add users CSV specification. A sample CSV specification to add deleted users is provided below for your reference. 


Refer to CSV specifications and sample CSVs section in Migration manual to download complete set of CSV specifications and sample CSV files. 

Courses appear blank or incorrect modules play for a migrated course

Ensure that the moduleOrderInCourse key value for a Course starts with 0 and is in continuous order. The order in terms of  courseModuleType should be PRETEST, TESTOUT, CONTENT.

Also, make sure that two versions of Activity, Classroom, and VC are not linked with the existing Course.

Receiving a message as 'Module is already linked with an existing course'

Learning Manager does not allow linking Activity/VC/Classroom module to more than one course. Ensure that the module is not linked with any other courses.

All the courses show the latest version of Activity/VC/Classroom modules even though the courses are linked with different module versions

Versioning of Activity, Classroom, and Virtual classroom modules is not supported in Learning Manager. If you provide versions through moduleVersion.csv file, it updates the existing file instead of creating a new verison. 

Desired duration does not appear for a migrated Activity/VC/Classroom module

Desired duration is not a valid entry for Activity/VC/Classroom module.

Hyperlink URL doesn’t open up in Learning Manager

Ensure that that the provided links are pre-fixed with ‘http://' or 'https://'

moduleVersion migration fails with ‘File not found’ errors

Ensure that the referred file is present in the content folder and it is migrated successfully.

moduleVersion migration fails with an error message as ‘An Internal Error has occurred - for Module : x and moduleVersion : y’

Re-run the Sprint to resolve the issue.

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