Welcome to Adobe® Captivate® 9.0.1. This document contains late-breaking product information, bug fixes, installation information, and troubleshooting tips not covered in the Adobe Captivate 9.0.1 documentation. 

System requirements

For Adobe Captivate system requirements, see System Requirements.


Only Windows 64-bit OS is supported. Windows 32-bit systems are not supported.

Ensure that Captivate or build versions are installed.


Download this update from the Captivate download center.

To download Captivate 9 or earlier versions, go to Captivate downloads.

Installation instructions

  1. Open Adobe Captivate, and choose Help > Updates. The Adobe Application Manager appears.

    Updating Captivate
    Updating Captivate

  2. Ensure that the Adobe Captivate 9 Update check box under Adobe Captivate is selected.

  3. Click Update to install the patch.

    When the installation is complete, you see the Update Complete message.

    Update complete
  4. Click Close.

After the upgrade, before launching Adobe Captivate 9.0.1, do the following steps:

  1. Clear your preferences by double clicking on the following file:

    • Windows: C:\Program Files\Adobe\Adobe Captivate 9 x64\utils\CleanPreferencesWin.bat
    • Mac OS : /Applications/Adobe Captivate 9/utils/CleanPreferencesMac
  2. Ensure that you take a backup of interactions and sample projects folder and delete them.

    • Sample projects folders are present at: 
      • Windows: C:\Users\Public\Documents\Adobe\eLearning Assets\SampleProjects
      • Mac OS: /Users/<user account>/Documents/My Adobe Captivate Projects/SampleProjects
    • Interactions folders are present at: 
      • Windows: C:\Users\Public\Documents\Adobe\eLearning Assets\Interactions_9_0
      • Mac OS: /Users/<user account>/Documents/My Adobe Captivate Projects/Interactions_9_0
  3. In the upgraded projects, old interactions should be replaced with new interactions.


Back up existing projects created using older versions of Captivate before opening them with Captivate 9.0.1.


Launch Adobe Captivate, and choose Help > About Adobe Captivate. If the build number is, the patch is installed successfully.

New features

For a list of new features and enhancements included in this release, see What's new in Adobe Captivate 9.0.1 and 9 releases.

Platform support

Apart from supporting all the operating systems supported by Captivate 9, Captivate 9.0.1 also offers Mac 10.11.3 support.

For more information, see System Requirements.

Issues fixed in this patch


  • Advanced actions are not upgraded properly:
    • Conditional actions get converted to standard actions in upgraded project.
    • Operands in advanced actions appear blank in upgraded project.
  • Autoshape buttons fill and stroke are not retained during upgrade.


Back up existing projects created using older versions of Captivate before opening them with Captivate 9.0.1.


  • Unable to insert multiple custom image buttons.
  • Web objects do not maintain Z-order and are always on top in HTML5.
  • Tab Order dialog box throws Error #2046 on Mac OS X 10.10.5.
  • Round-tripping with the latest Creative Cloud applications are broken with the November 2015 release of Creative Cloud.
  • When effects have a duration less than their default duration, the last few frames of the effect do not play.
  • The HTML5 Tracker reports effects are not supported in HTML5 even if they are supported. 
  • Distortion issues (objects with in-built states appearing to jump) that occur when responsive projects containing objects with in-built states are opened.
  • If your Windows user name has spaces, HTML 5 previews do not work. In addition, some other issues such as LMS preview not working, or SVGs not showing up can occur.
    Note: These issues can also occur if your Windows temp folder has spaces in it.
    For more information on this issue, see HTML5 Preview does not launch when Windows user name has spaces.


  • Colors on SVG images get interchanged if they have the same style and are present on the same slide.
  • Additional PNGs of SVGs are published in the Captivate output causing increase in file size.
  • Groups of SVGs when resized get cut in SWF output.


  • When publishing to MP4, background audio volume on the second slide with audio does not get lowered when you adjust the slide background audio. 
  • Background audio stutters when a project is published to MP4.
  • Publish to Adobe Connect fails if your project contains knowledge check slides, but no other type of quiz slide.
  • Additional objects added as part of text entry box feedback captions do not appear in runtime.
  • State changes or additional objects added as part of states do not appear in runtime if Fade-In transition is applied.
  • If more than 45 random question slides are inserted in a project, the results slide does not appear in runtime.

Learning interactions

  • Millionaire: The answers specified in the Millionaire widget get reset every time you edit this interaction.
  • Accordion: Clicking on the tabs in the Accordion widget inserts “ …”  for each click.
  • Scrolling text: Text within this widget is not updated dynamically during runtime if the interaction variable is updated (for example, using a text entry box).
    If the text entry box and interaction are on the same slide, the text gets updated. However, if the interaction is on a different slide, the interaction variable gets reset on entry of that slide and values from the text entry box are not retained. 
  • Dropdown: Comparison of a dropdown variable does not work in HTML5 runtime
  • YouTube: The YouTube widget is not visible in SWF on Firefox version 44 and later.

Customer care

Customer Service 

Adobe Customer Service provides assistance with product information, sales, registration, and other non-technical issues. To find out how to contact Adobe Customer Service, please visit Adobe.com for your region or country and click on Contact. 

Support Plan Options and Technical Resources 

If you require technical assistance for your product, including information on complimentary and fee-based support plans and troubleshooting resources, more information is available at http://www.adobe.com/go/support/. Outside of North America, go to http://www.adobe.com/go/intlsupport/ and click on Change beside the country name in order to select your own area. 

Free troubleshooting resources include Adobe’s support knowledge base, Adobe user-to-user forums and more. We are continually making additional tools and information available online in order to provide you with flexible options for resolving issues as fast as possible. 

If you are having any issues with installing or uninstalling Adobe Captivate 9.0, please try rebooting your system prior to contacting Support. 

Other resources

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