Click OK to close the error dialog box. You may need to click it several times.
Last updated on
May 16, 2021
Error "The operation can't be completed" when adding files to Creative Cloud storage using Finder shortcut
When you try to add files to the Creative Cloud file storage by dragging them onto the Creative Cloud folder shortcut in the Favorites section of Finder, you receive an error "The operation can't be completed."
Solution: Close Creative Cloud and relaunch Finder
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Close the Creative Cloud desktop app. Depending on your version of the Creative Cloud desktop app, do one of the following:
- Click Creative Cloud next to the Apple icon in the Apple menu bar.
- Click Quit Creative Cloud.
Click the three vertical dots in the upper-right corner of the app and click Quit.
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Relaunch Finder by right-clicking the Finder icon in the Dock while holding down the Option key. Choose Relaunch.
After relaunching Finder, the issue no longer occurs. Adobe apologizes for any inconvenience in relation to the error. Our engineering group is aware of the issue, and plans to address it in a future update.
If you continue to face difficulties uploading files, consider using an alternate method such as opening and placing them directly in the Creative Cloud Files folder.
Adobe MAX
The Creativity Conference
Oct 14–16 Miami Beach and online
Adobe MAX
The Creativity Conference
Oct 14–16 Miami Beach and online