If you have been provisioned for the A4T integration and are still unable to see your report suite as a reporting option in Adobe Target, this article walks through the possible causes and solutions
Because this integration utilizes components from multiple solutions, various permissions from each of those solutions are required to use this integration. Each solution and its required permissions
If your Analytics user is not linked to your Experience Cloud user correctly, Target is unable to verify your Analytics permissions.
You can check this by logging in to the Experience Cloud and opening Analytics via the navigation. If you are successfully able to log in to Analytics as your normal user, your Experience Cloud user is linked to your Analytics user.
Ensure that your user has permissions create/edit Target activities. Meaning, your user needs to be an 'Editor' or an 'Approver' in Adobe Target.
You can check Adobe Target permissions by logging in to Adobe Target, clicking "Setup" in the top navigation, and clicking "Users" from the left navigation. On the
Ensure that your user has access to the report you're looking to use in Adobe Target. You also need the web services permission.
You can check you Analytics permissions by logging in to Analytics, hovering over the "Admin" from the top navigation, clicking "User Management" from the dropdown, and clicking the "Edit Users" button.
On the edit user screen, there is an access section. This section is where you see permissions associated with this user. Ensure the user has access to the report suite they'd like to use in the Target activity, either by the All Report Access or another group that has access to that report suite. Also, ensure that they are added to the Web Services Access group.
If you are unable to select Adobe Analytics as a reporting source inside a Target activity, there could be a company setting preventing this.
If the reporting settings section of your activity does not allow you to select a reporting source, you need to check the "Marketing Cloud solution used for reporting" setting in your company preferences.
To access this section, log
- Click Setup in the top navigation
- Click Preferences from the left navigation
- Choose "Select per activity" from the Marketing Cloud solution used for reporting dropdown
If you have any questions about this content or want to learn more about this integration, join the community forums. There you can ask questions and participate in discussions with other practitioners.