How to manually install your Intel® Graphics Driver in Windows® 10

Note:

 If you are logged in as a Guest or Standard User, Windows will not permit you to install the driver. Some organizations do not allow users to regulate what they install and how they can manipulate the system and application settings. You may need to contact your system admin for assistance with installing the driver in that situation.

Before you start

Create a backup of your boot volume.  For more information, see How to: Create a system image in Windows 10.

Install Intel Graphics driver

  1. Quit all Adobe applications currently running on your desktop.

  2. Click here to download the driver version: 27.20.100.8476 qualified by Adobe as a baseline driver.

    Note:

    Adobe recommends that the driver version should be 27.20.100.8476 or above.

  3. For most users, a manual installation process is required.  This involves uninstalling the drivers provided by your PC manufacturer before installing the drivers provided here.  Adobe strongly recommends that you back up your system first.  You can find Intel's instructions on installing the drivers manually here.

    If you already have the generic Intel driver installed, continue following the directions below to update the generic driver.

  4. Unzip the downloaded zip file.

  5. Double click the unzipped driver file (file name: igxpin.exe).

  6. Click Yes when prompted for permission from User Account Control.

  7. Follow the instructions in the installation screen.

  8. After the drivers are installed, click OK, and then click Next to restart your computer.

  9. Reboot your machine even if the setup does not prompt you to do so.

Verify driver installation

To verify your driver installation was successful:

  1. Open Device Manager. For Windows 10, right-click the Windows Start icon or open Start menu and search for Device Manager. Go to Display Adapters section.

  2. Double-click the installed Display Adapter in Device Manager.

  3. Click the Driver tab.

  4. Verify the Driver Version and Driver Date fields are correct. 

    Verifying the driver version and driver date
    Verifying the driver version and driver date (screenshot to be updated)

Troubleshoot driver installation

You may sometimes see the following error messages while installing this driver.

Error: The driver being installed is not validated for this computer. Obtain the appropriate driver from the computer's manufacturer. Setup will exit. 

Or

Error: This driver could not be installed on this computer. Contact the computer's manufacturer for further information. 

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